Front-End Team Lead - Customer Service & Coaching

Raley's; Phoenix (AZ); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Retirement Benefits

Medical, dental, and vision insurance

Tuition Reimbursement

Scholarship opportunities

Store discount programs

Positive work environment

Job summary

Raley's is seeking an entry-level Customer Service Team Lead to assist the Store Team Lead and oversee front-end operations, ensuring a fast, friendly, and accurate checkout experience. You will mentor team members and uphold store policies while promoting a positive shopping environment.

The role emphasizes customer service excellence, teamwork, and leadership in a busy retail setting, with benefits and a community-focused culture. 18+ with alcohol-service age requirements where applicable.

Qualifications

• Experience in customer service is preferred.
• Ability to train and mentor new team members.
• Strong communication and relationship-building skills.

Responsibilities

• Lead front end operations to ensure accurate checkout and service.
• Direct and coach the customer service team for professionalism and efficiency.
• Ensure compliance with store policies and safety guidelines.
• Assist Store Team Lead and other leaders in store operations as needed.
• Engage with customers to provide product information and a friendly experience.

Skills

Customer service

Leadership

Cash handling

Front-end operations

Tools

Cash register

Job description

Raley's is seeking an entry-level Customer Service Team Lead to assist the Store Team Lead and oversee front-end operations, ensuring a fast, friendly, and accurate checkout experience. You will mentor team members and uphold store policies while promoting a positive shopping environment.

The role emphasizes customer service excellence, teamwork, and leadership in a busy retail setting, with benefits and a community-focused culture. 18+ with alcohol-service age requirements where applicable.