Windsor Front End Manager

Geisslers Supermarket Inc; Windsor (CT); On-site; USD 52,000 - 68,000; Full time

Job summary

Geisslers Supermarket Inc. in Windsor, CT is seeking a Front End Manager to oversee daily front-end operations, including cashier duties, customer service, and staffing. You will supervise front-end staff, ensure accurate cash handling, and uphold company policies for a smooth checkout experience.

Role emphasizes leadership, training, and maintaining a welcoming customer environment while coordinating with other departments to support overall store performance.

Qualifications

• Previous retail, grocery store, cashier, or customer service experience required or preferred, depending on store policy.

Responsibilities

• Oversee the daily front-end operations: cash registers, checkout lanes, self-checkout, and customer service areas.
• Schedule, supervise, and train front-end staff including cashiers, baggers, and service associates.
• Ensure accurate cash handling, balancing, and adherence to store procedures.
• Maintain clean, organized front-end areas with adequate supplies and equipment.
• Address customer questions and resolve concerns in a professional and timely manner.
• Coordinate with other departments to support store operations and loss prevention.

Skills

Leadership

Communication

Organizational skills

Customer service

Problem-solving

Basic math

Cash handling

Multitasking

Training

Supervision

Job description

The Front End Manager is responsible for overseeing the daily operations of the grocery store's front end, including cashier operations, customer service, bagging, and checkout procedures. This position ensures efficient store operations, excellent customer service, accurate transactions, and proper staffing of the front-end department. The Front End Manager supervises and supports front-end employees, resolves customer concerns, and ensures company policies and procedures are followed.Essential Duties and ResponsibilitiesFront-End OperationsOversee the daily operations of cash registers, checkout lanes, self-checkout stations, and customer service areas.Ensure registers are properly staffed and checkout lines move efficiently, especially during peak business hours.Monitor cashier performance, transaction accuracy, and adherence to store procedures.Ensure register drawers, cash handling, and balancing procedures are completed accurately.Coordinate breaks, lunches, shift assignments, and coverage for front-end employees.Ensure the front end is clean, organized, and properly supplied with bags, receipt paper, and other necessary materials.Employee Supervision and TrainingSupervise, schedule, and assign duties to cashiers, baggers, customer service associates, and other front-end personnel.Train new employees on register operations, customer service, cash handling, and store policies.Provide guidance, coaching, and feedback to improve employee performance.Monitor attendance, punctuality, productivity, and compliance with company policies.Promote teamwork, professionalism, accountability, and a positive work environment.Assist with employee performance concerns and communicate issues to store management as appropriate.Customer ServiceProvide excellent customer service and promote a welcoming shopping experience.Respond to customer questions, complaints, and concerns in a professional and timely manner.Resolve pricing discrepancies, coupon issues, returns, and other customer service matters in accordance with store policies.Assist cashiers with difficult transactions and customer concerns.Help ensure customer satisfaction and maintain positive relationships with shoppers.Cash Handling and Loss PreventionEnsure proper cash handling, register balancing, and safe procedures are followed.Monitor cashiers for accuracy and compliance with register policies.Assist with register audits, cash discrepancies, and end-of-day procedures.Follow store policies regarding refunds, voids, discounts, coupons, and overrides.Support loss prevention efforts and report suspicious activity or policy violations to management.Maintain confidentiality and accountability when handling cash and store records.Store Standards and CommunicationEnsure front-end areas, checkout lanes, and customer service counters are clean and presentable.Monitor checkout supplies and request replenishment as needed.Communicate staffing needs, operational concerns, and customer feedback to store management.Coordinate with other departments to address customer needs and support overall store operations.Follow company policies, safety procedures, and applicable regulations.Perform other duties as assigned by store management.Qualifications and SkillsPrevious retail, grocery store, cashier, or customer service experience required or preferred, depending on store policy.Prior supervisory or management experience preferred.Strong leadership, communication, and organizational skills.Excellent customer service and problem-solving abilities.Basic math skills and experience handling cash and balancing registers.Ability to multitask and make sound decisions in a fast-paced environment.Ability to train, motivate, and supervise employees.Dependable, professional, and able to work independently or as part of a team.Physical RequirementsAbility to stand and walk for extended periods.Ability to bend, reach, and perform routine front-end duties.Ability to lift and carry supplies as needed, with or without reasonable accommodation.Ability to work in a busy retail environment and respond to changing customer and staffing needs.Work ScheduleMust be available to work a flexible schedule based on store needs, including evenings, weekends, holidays, and occasional extended hours.Performance ExpectationsThe Front End Manager is expected to maintain efficient checkout operations, provide excellent customer service, supervise and develop front-end employees, ensure accurate cash handling, maintain a clean and organized front end, and support the overall goals and daily operations of the grocery store.