Front-End Supervisor: Customer Experience & Store Operations

Ralphs; Oceanside (CA); On-site; USD 60,000 - 95,000; Full time

Job summary

Ralphs in Oceanside, CA is seeking a Front-end/Customer First Manager to lead the front-end department and deliver outstanding customer service. You will assist in achieving sales and profit goals and ensure safe, clean store conditions with adherence to all standards.

Responsibilities include scheduling, cash control, product knowledge, and collaboration with front-end staff to maintain strong operations and customer satisfaction.

Qualifications

• Experience managing a team in a retail environment.
• Demonstrated ability to handle stressful situations.
• Excellent communication and interpersonal skills.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Assist with monitoring and control supply expenses for the department.
• Assist with managing cash control, the transfer of all money to/from the registers and store safes, sales and cash items and records for the store.
• Manage scheduling of Front-end associates to provide adequate department coverage.
• Implement department action plans to achieve desired results.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure that all Key Retailing standards and initiatives are maintained at all times.
• Perform effective Prime Time Store Walks for both Fresh and Non-Perishable Departments.
• Maintain in-stock conditions using the Computer Assisted Ordering system and replenish fast-moving items as business dictates throughout the day.
• Demonstrate basic knowledge of Store Financials including the Store Operating Statement, Key Card and the concepts of Gross Profit, Cost and Retail and basic math.
• Ability to make sound decisions in the store's best financial interests under pressure in a fast-paced environment.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Report all safety risks, issues, accidents and illegal activity, including: robbery, theft or fraud.
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Management experience

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Retail or Customer Service experience

Education

High school diploma or equivalent

Job description

Ralphs in Oceanside, CA is seeking a Front-end/Customer First Manager to lead the front-end department and deliver outstanding customer service. You will assist in achieving sales and profit goals and ensure safe, clean store conditions with adherence to all standards.

Responsibilities include scheduling, cash control, product knowledge, and collaboration with front-end staff to maintain strong operations and customer satisfaction.