Front End Supervisor

sarasmarketbakery; Richardson (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Sara’s Mediterranean Market is seeking a Front-End Supervisor to lead the checkout area, ensuring exceptional guest service and smooth transactions in a fast-paced retail setting.

You’ll oversee cashiers, baggers, and guest service associates, maintaining hospitality standards and a positive team atmosphere while supporting store operations and openings/closings as needed.

Qualifications

• 2+ years of experience in retail, grocery, or hospitality (supervisory experience preferred).
• Strong leadership and communication skills.
• Excellent customer service and conflict resolution abilities.

Responsibilities

• Lead by example in delivering outstanding customer service with warmth and efficiency.
• Supervise, motivate, and support front-end staff including cashiers and baggers.
• Oversee cash handling, register balancing, and end-of-day reconciliation.
• Create a positive and collaborative work environment that fosters growth and accountability.

Skills

Leadership

Customer service

Communication

Conflict resolution

Multitasking

Tools

POS systems

Job description

About Sara’s Mediterranean Market

At Sara’s Mediterranean Market, food is more than what we sell — it’s a reflection of who we are. From our fresh produce and premium meats to our bakery and gourmet pantry, we bring the flavors of the Mediterranean to life with warmth and authenticity. Every guest is treated like family, and every team member plays a key role in creating a welcoming experience.

We’re growing fast and looking for passionate, service-driven leaders to grow with us.

Position Overview

The Front-End Supervisor leads the daily operations of the checkout area, ensuring exceptional guest service, smooth transactions, and a positive team environment. This role is ideal for someone who leads by example, thrives in a fast-paced retail setting, and enjoys developing others.

You’ll support the front-end team (cashiers, baggers, and guest service associates), oversee registers, and help create an atmosphere that reflects Sara’s signature hospitality.

Key Responsibilities

Guest Experience & Service

• Lead by example in delivering outstanding customer service with warmth and efficiency.
• Resolve guest concerns and handle escalations with professionalism and care.
• Ensure checkout lines move quickly and accurately during peak hours.
• Maintain Sara’s high standards of hospitality, cleanliness, and presentation.

Team Leadership & Training

• Supervise, motivate, and support front-end staff including cashiers and baggers.
• Assist in training new team members on POS systems, service standards, and procedures.
• Create a positive and collaborative work environment that fosters growth and accountability.
• Monitor staff performance and provide coaching and feedback as needed.

Operations & Cash Management

• Oversee cash handling, register balancing, and end-of-day reconciliation.
• Ensure compliance with all company policies and security procedures.
• Maintain front-end supplies and assist with scheduling needs.
• Support store management with opening and closing responsibilities.

What We’re Looking For

• 2+ years of experience in retail, grocery, or hospitality (supervisory experience preferred).
• Strong leadership and communication skills.
• Excellent customer service and conflict resolution abilities.
• Detail-oriented and organized, with solid problem-solving skills.
• Ability to multitask and work efficiently during busy hours.
• Flexible schedule — availability for weekends, evenings, and holidays.

Why Join Sara’s

• Be part of a family-owned, growing Mediterranean brand known for quality and hospitality.
• Work in a collaborative, community-focused environment.
• Opportunities for advancement and career development as we expand.

Bring your leadership, your smile, and your love for people — and help us create moments that matter.

Pay Range $18-$22/hr