Front End Guest Service Manager

Sara's Market & Bakery; Richardson (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health benefits

Paid Time Off

Leadership development and advancement

Job summary

Sara's Mediterranean Market & Bakery in Richardson, TX is hiring a Front End Guest Service Manager to lead our front end team and deliver best-in-class guest experiences from entry to exit.

This role oversees cashiers, customer service, and guest experience, coaching staff, scheduling, and ensuring hospitality and smooth store operations, with opportunities for growth and leadership development.

Qualifications

• 3+ years of leadership experience in retail, grocery, hospitality, or customer service.
• Proven ability to lead, coach, and develop high performing teams.
• Outstanding communication and interpersonal skills.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Lead and develop the front end team, including cashiers and guest service associates.
• Deliver exceptional customer experience through genuine hospitality and proactive service.
• Ensure fast, accurate, and friendly checkout experiences.
• Resolve guest concerns quickly and professionally, turning challenges into positives.
• Coach, train, and motivate team members to achieve service excellence.
• Monitor labor scheduling, productivity, and front end performance.
• Maintain proper cash handling and register accuracy.
• Coordinate daily staffing and breaks for optimal coverage.
• Support hiring, onboarding, and ongoing employee development.
• Promote company standards and food safety practices.

Skills

Leadership experience

Customer service

Communication skills

Coaching

Organizational skills

Job description

Front End Guest Service Manager

Richardson, TX | Full-Time

About Sara's Mediterranean Market & Bakery

For over 30 years, Sara's Mediterranean Market & Bakery has been one of Texas premier Mediterranean grocery destinations. We're known for our authentic Mediterranean products, exceptional hospitality, award winning bakery, premium halal butcher, chef driven grill, and an unforgettable shopping experience.

We're looking for an energetic, service driven Front End Guest Service Manager to lead our front end team and deliver a best in class customer experience from the moment guests walk through our doors until they leave.

Position Overview

The Front End Guest Service Manager is responsible for leading all front-end operations, including cashiers, customer service, and guest experience. This leader sets the tone for hospitality, ensures smooth daily operations, coaches team members, and creates an environment where every guest feels welcomed and valued.

This role is ideal for someone who loves people, thrives in a fast paced environment, and leads by example.

What You'll Do

• Lead and develop the front end team, including cashiers and guest service associates.
• Deliver an exceptional customer experience through genuine hospitality and proactive service.
• Ensure fast, accurate, and friendly checkout experiences.
• Resolve guest concerns quickly and professionally, turning challenges into positive experiences.
• Coach, train, and motivate team members to achieve service excellence.
• Monitor labor scheduling, productivity, and front end performance.
• Maintain proper cash handling procedures and ensure register accuracy.
• Coordinate daily staffing and breaks to ensure optimal coverage.
• Maintain cleanliness, organization, and presentation of the front end area.
• Work closely with department managers to ensure seamless store operations.
• Support hiring, onboarding, and ongoing employee development.
• Promote company standards, policies, and food safety practices.

What We're Looking For

• 3+ years of leadership experience in retail, grocery, hospitality, or customer service.
• Passion for delivering exceptional guest experiences.
• Outstanding communication and interpersonal skills.
• Proven ability to lead, coach, and develop high performing teams.
• Strong organizational and multitasking abilities.
• Ability to remain calm and make sound decisions in a fast paced environment.
• Experience handling customer escalations with professionalism.
• Flexible schedule, including evenings, weekends, and holidays.

Preferred Experience

Experience with one or more of the following:

• Grocery or specialty food retail
• Whole Foods
• Central Market
• Trader Joe's
• H-E-B
• Sprouts Farmers Market
• Costco
• Hospitality or restaurant management
• High-volume customer service environments

Why Join Sara's?

• Join one of Texas most respected Mediterranean grocery brands.
• Competitive pay and opportunities for career growth.
• Health benefits.
• Paid Time Off.
• Leadership development and advancement opportunities.
• A supportive, family oriented culture focused on excellence and hospitality.

Our Culture

At Sara's, hospitality isn't just something we offer. It's who we are. We believe every guest interaction is an opportunity to create a lasting impression. We're looking for leaders who are passionate about people, committed to excellence, and dedicated to building strong teams.

If you enjoy creating memorable guest experiences, leading by example, and inspiring others to deliver exceptional service every day, we'd love to hear from you.

Apply today and help us redefine what great hospitality looks like.