Front End Service Leader — Elevate Customer Experience

Hannaford; Town of Queensbury (NY); On-site; USD 24,000 - 36,000; Full time

Job summary

Hannaford is seeking staff for its Queensbury store front end operations, including cashier and service desk/kiosk functions. The role emphasizes strong customer service, accurate cash handling, and adherence to safety and policy standards.

Responsibilities include daily duties from queue management to loyalty program support, with opportunities to contribute to special projects. Must be capable of learning multiple tasks and maintain a neat appearance as per policy.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions (18 years of age).
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.

Responsibilities

• Observe and follow all company policies and established procedures.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
• Assist in special projects and perform other functions as assigned by supervision.
• Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
• Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
• Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
• Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
• Frequently, perform cashier and/or bagging functions
• Frequently, perform service desk/kiosk and if trained, bookkeeper functions
• Perform all other duties as assigned.

Skills

Customer service

Communication

Job description

Hannaford is seeking staff for its Queensbury store front end operations, including cashier and service desk/kiosk functions. The role emphasizes strong customer service, accurate cash handling, and adherence to safety and policy standards.

Responsibilities include daily duties from queue management to loyalty program support, with opportunities to contribute to special projects. Must be capable of learning multiple tasks and maintain a neat appearance as per policy.