Customer Experience Leader – Front End & Service Desk

Hannaford; City of Troy (NY); On-site; USD 24,000 - 36,000; Full time

Job summary

Hannaford in Troy, NY is seeking a Front End/Customer Service Associate to support cashier and service desk operations. You will interact with customers, handle transactions, and help maintain store standards and safety compliance.

The role requires strong communication, reliability, and the ability to learn multiple tasks. Training covers cashier and service desk duties in a busy retail environment.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions (18 years of age).
• Ability to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service desk functions.

Responsibilities

• Observe and follow all company policies and established procedures.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
• Assist in special projects and perform other functions as assigned by supervision.
• Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed.

Skills

Communication

Age 18+

Multitasking

Cashier skills

Job description

Hannaford in Troy, NY is seeking a Front End/Customer Service Associate to support cashier and service desk operations. You will interact with customers, handle transactions, and help maintain store standards and safety compliance.

The role requires strong communication, reliability, and the ability to learn multiple tasks. Training covers cashier and service desk duties in a busy retail environment.