Front-End Service Lead: Coaching & Customer Excellence

H-E-B; Austin (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

H.E.B. is seeking a Service Lead to help run a successful Front End operation. You will train and coach team members to create a collaborative environment focused on consistently superior Customer Service.

Responsibilities include leading staff, scheduling, handling customer questions, and ensuring compliance with safety and store SOPs. The role emphasizes strong communication and problem-solving in a fast-paced retail setting.

Qualifications

• Requires strong customer service skills and ability to coach others.
• Must have solid planning, organizational and time-management abilities.
• Excellent verbal and written communication; capable of conflict resolution.
• Ability to read and interpret safety rules and operating instructions; write routine reports.

Responsibilities

• Lead and train service Partners; may back up department manager.
• Provide direction and coaching to staff; oversee cashier, bagger, and info desk roles.
• Manage scheduling, approvals of transactions, and staff coverage for peak times.
• Ensure customer satisfaction and handle escalations; resolve partner concerns.
• Maintain service-related inventory and ensure compliance with SOPs and safety standards.

Skills

Advanced customer service

Planning & organizing

Time management

Verbal and written communication

Conflict resolution

Coaching

Relationship building

Safety and procedural reading

Report writing

Education

HS Diploma/GED

Job description

H.E.B. is seeking a Service Lead to help run a successful Front End operation. You will train and coach team members to create a collaborative environment focused on consistently superior Customer Service.

Responsibilities include leading staff, scheduling, handling customer questions, and ensuring compliance with safety and store SOPs. The role emphasizes strong communication and problem-solving in a fast-paced retail setting.