Front End Sales Manager

Massage Envy; Mishawaka (IN); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Competitive pay

Bonuses & commissions

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off

Referral bonus

Job summary

Massage Envy University Park Mall in Mishawaka, IN is seeking an energetic Sales Manager to lead the Wellness Advisor team, convert guests to members, and drive retail sales while delivering an exceptional customer experience. You will set daily, monthly, and quarterly sales goals with the Clinic Manager and coach the team to achieve targets in a fast-paced, service-oriented spa/gym environment.

The ideal candidate has strong sales and leadership skills, excels in a team setting, and can manage

Qualifications

• Excellent sales, communication, and customer-centered skills.
• Ability to achieve sales targets.
• Strong, effective communication in person, on the phone, and via email.
• Must be able to work under pressure and meet sales goals.
• Proficient computer skills.

Responsibilities

• Meet and exceed sales goals as established by the Clinic Manager.
• Conduct tours with new guests to build rapport to facilitate sales.
• Be knowledgeable about services, products, and pricing.
• Emphasize and enforce objectives of the clinic with the sales team.
• Manage schedule to accommodate guests with the intent to grow our membership base.
• Assists with maintaining a clean, safe, and inviting environment.
• Assumes responsibility for developing selling skills.
• Other duties as assigned.
• Contribute to a culture of excellence in performance, compliance, and the consistent demonstration of our values.
• Know and adhere to company and franchisor policies, procedures, processes, code of conduct, and the highest standards of personal behavior and living our values of Authenticity, Integrity, and Excellence.
• Maintain a visible leadership presence to ensure performance, operational compliance, and cultural standards are upheld.
• Manage through unusual events to keep operations to standard.
• Manage with integrity, honesty, and knowledge that promote our culture, values, and mission
• Must be able to work days/evenings and weekend hours

Skills

Sales leadership

Communication

Customer service

Goal orientation

Proficient computer skills

Job description

6501 N. Grape Road, Ste. 1125, Mishawaka, IN 46545 Massage Envy - Dave Tokos

Where Better Careers Begin!

Massage Envy University Park Mall, Mishawaka, IN

Are you a natural leader who loves to inspire others to succeed?

At the Massage Envy University Park Mall franchise, we support you to be your best. At the same time, you inspire a team of caring professionals to deliver an excellent experience that will help others feel their best.

We are seeking a highly energetic individual with strong sales skills who thrives in a team environment and is focused on delivering an exceptional customer experience. This position is the "front line" or the "first impression" of what our members and guests see when they visit our clinic. As a Sales Manager, you will lead and coach the Wellness Advisor team in all sales and service-related matters. Sales Managers will work closely with each Wellness Advisor to create daily, monthly, and quarterly sales goals in the areas of need for the business. You will meet regularly with your Clinic Manager to assess the current team and business needs and outline action steps for continuous growth. As part of the management team, it is vital to create and maintain an open-door environment where all parts of the business can come to you with questions or concerns and know they will be addressed or handled with respect and tact. As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is to convert guests to members, retain members, drive retail sales, and deliver an amazing experience.

Job Requirements:

• Excellent sales, communication, and customer-centered skills
• Goal-oriented with an ability to achieve sales targets
• Must have strong, effective communication skills in person, on the phone, and via email
• Must be able to work under pressure and meet sales goals
• Must have proficient computer skills

Responsibilities:

• Meet and exceed sales goals as established by the Clinic Manager
• Conduct tours with new guests to build rapport to facilitate sales
• Be knowledgeable about services, products, and pricing
• Emphasize and enforce objectives of the clinic with the sales team
• Manage schedule to accommodate guests with the intent to grow our membership base
• Assists with maintaining a clean, safe, and inviting environment
• Assumes responsibility for developing selling skills
• Other duties as assigned
• Contribute to a culture of excellence in performance, compliance, and the consistent demonstration of our values.
• Know and adhere to company and franchisor policies, procedures, processes, code of conduct, and the highest standards of personal behavior and living our values of Authenticity, Integrity, and Excellence.
• Maintain a visible leadership presence to ensure performance, operational compliance, and cultural standards are upheld.
• Manage through unusual events to keep operations to standard.
• Manage with integrity, honesty, and knowledge that promote our culture, values, and mission
• Must be able to work days/evenings and weekend hours

Qualified Candidates:

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required
• Are natural leaders who can build relationships while motivating, coaching, and supporting a team
• Can have tough conversations professionally and constructively
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission

Culture & Support:

• Award programs (like Manager of the Year)
• Leadership Training and Development that is invested in YOUR success
• A caring community that strives to celebrate individuality and share knowledge

Benefits:

• Competitive base pay of $17 per hour plus bonuses and commissions
• Dental, vision, long and short-term disability and life insurance plans available
• Paid time off
• Employee referral bonus program