Front-End & Sales Associate — Customer Experience Pro

Washington Fine Wine & Spirits LLC; United States; On-site; USD 30,307 - 42,705; Full time

Benefits offered by this job

Paid Time Off

Store discounts

Health plans

401(k)

HSA/FSA

Job summary

Total Wine & More is seeking a store team member who will serve customers at the register, handle payments, and promote loyalty programs while delivering fast, friendly service. This role may also include responsibilities as a sales associate or merchandiser, with training on wine, spirits, and beer to boost product knowledge.

Candidates should have 1–3 years in retail, a HS diploma or equivalent, and be able to work evenings and weekends.

Qualifications

• High school diploma or equivalent preferred
• Passion for best-in-class customer service and team player mindset
• 1-3 years of work experience, 1+ years of experience in a retail setting preferred
• Familiarity with point-of-sale systems and inventory management software
• Ability to work a flexible schedule as business requires, including evenings and weekends

Responsibilities

• Process sales transactions accurately and efficiently, including identification verification, payment handling, answering inquiries, promoting loyalty program, and bagging product.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain safety and cleanliness standards across the store.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Complete cross-functional responsibilities and other duties as assigned.

Skills

Customer service

Team player

Retail experience

POS systems

Flexible schedule

Education

High school diploma or equivalent

Tools

Inventory management software

Job description

Total Wine & More is seeking a store team member who will serve customers at the register, handle payments, and promote loyalty programs while delivering fast, friendly service. This role may also include responsibilities as a sales associate or merchandiser, with training on wine, spirits, and beer to boost product knowledge.

Candidates should have 1–3 years in retail, a HS diploma or equivalent, and be able to work evenings and weekends.