Front End & Relief Leader — Customer Service & Coaching

The Kroger Co.; Wood Village (OR); Vor Ort; USD 19.000 - 23.000; Teilzeit

Benefits dieser Stelle

Healthcare coverage

Flexible scheduling

Employee assistance

Discounts on purchases

Tuition reimbursement

Growth opportunities

Zusammenfassung

The Kroger Co. is seeking a customer service-focused associate in Oregon to support department management, maximize sales opportunities, and cover managerial tasks in the absence of the Manager and Assistant Manager.

You will deliver outstanding service, coach cashiers, maintain policy compliance, and help keep the checkout area safe and organized. The role requires weekend availability, occasional rare travel, and a commitment to our core values and teamwork.

Qualifikationen

• High school diploma or GED with a minimum of six months cashier experience and 1–2 years of retail experience.
• Minimum age 18 (19 in Idaho and Alaska).
• Ability to pass a drug test.
• Ability to work in a fast-paced environment.
• Ability to work weekends on a regular basis.
• Ability to travel independently on a rare basis.
• Maintain confidentiality.
• Accuracy and attention to detail.
• Ability to organize and prioritize tasks/projects.
• Valid driver's license.
• CPR/first aid certification.

Aufgaben

• Deliver and encourage other associates to deliver excellent customer service.
• Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases.
• Provide peer coaching for all cashiers following best practices.
• Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements.
• Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required.
• Monitor the 15-minute chart and schedule.
• Promote and follow Company initiatives.
• Respond to verbal customer comments/complaints/requests.
• Complete customer incident and associate incident/accident report forms.
• All store management work with associates to manage all common associate areas (i.e. break rooms and training areas) to make sure they are inviting in appearance and reflect “Our People Are Great”
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Kenntnisse

Customer service

Cashier experience

Cash handling

Time management

Ausbildung

High school diploma or GED

Jobbeschreibung

The Kroger Co. is seeking a customer service-focused associate in Oregon to support department management, maximize sales opportunities, and cover managerial tasks in the absence of the Manager and Assistant Manager.

You will deliver outstanding service, coach cashiers, maintain policy compliance, and help keep the checkout area safe and organized. The role requires weekend availability, occasional rare travel, and a commitment to our core values and teamwork.