FRONT END/RELIEF ASST DEPT LEADER

Kroger; Redmond (WA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic Front End/Relief Assistant Department Leader to enhance customer service and support management in a fast-paced retail environment. This role emphasizes the importance of core values such as respect, honesty, and integrity while offering opportunities for personal and professional growth. Join a company that values diversity and innovation, providing a supportive atmosphere for both customers and associates. If you are passionate about delivering exceptional service and thrive in a collaborative setting, this position is perfect for you.

Benefits

Healthcare

Flexible Scheduling

Counseling Services

Associate Discounts

Tuition Reimbursement

Growth Opportunities

Qualifications

• Minimum 6 months of cashier experience and 1-2 years of retail experience.
• Ability to work weekends and maintain confidentiality.

Responsibilities

• Deliver excellent customer service and assist management.
• Ensure compliance with corporate policies and guidelines.
• Respond to customer comments and manage associate areas.

Skills

Customer Service

Cashier Experience

Attention to Detail

Organizational Skills

Ability to Work in Fast-Paced Environment

Education

High School Diploma or GED

Job description

Join to apply for the FRONT END/RELIEF ASST DEPT LEADER role at Kroger.

Provide customer service, assist with management of the department, maximize all financial opportunities, and assume the management responsibilities in the absence of the Manager and Assistant Manager. Role model and demonstrate the Company’s core values of respect, honesty, integrity, diversity, inclusion, and safety of self and others.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service
• Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases
• Provide peer coaching for all cashiers following best practices
• Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements
• Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required
• Monitor the 15-minute chart and schedule
• Promote and follow Company initiatives
• Respond to verbal customer comments/complaints/requests
• Complete customer incident and associate incident/accident report forms
• Manage common associate areas (e.g., break rooms, training areas) to ensure they are inviting and reflect “Our People Are Great”
• Perform essential functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High school diploma or GED plus at least six months of cashier experience and 1-2 years of related retail experience, or relevant education and experience
• Minimum 18 years of age (19 in Idaho and Alaska)
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends regularly
• Ability to travel independently occasionally
• Maintain confidentiality
• Accuracy and attention to detail
• Ability to organize and prioritize tasks/projects
• Valid driver’s license
• CPR/First Aid certification

Desired

• Knowledge of company policies, procedures, and organizational structure

About Us

Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998. We serve customers in over 120 stores across Oregon, Washington, Idaho, and Alaska. As part of Kroger, we are committed to diversity, innovation, and creating great experiences for our customers and associates. We value caring, purpose-driven individuals eager to learn and grow with us.

Benefits

We offer comprehensive benefits supporting your well-being, including healthcare, flexible scheduling, counseling, associate discounts, tuition reimbursement, and growth opportunities. For more details, visit our Benefits Page.