Front End & Recruiting Manager — Open Availability

Save More Marketplace; Park Falls (WI); Sur place; USD 52 000 - 65 000; Plein temps

Résumé du poste

Save More Marketplace in Minocqua, WI is seeking an energetic, hands-on Customer Service Manager to lead our Front End, strengthen the guest experience, and own recruiting across the store. This position plays an important role in creating a welcoming, well-run shopping environment.

The Customer Service Manager will lead and develop the Front End team, respond to customer needs, maintain strong service standards, and ensure customers receive friendly, efficient service during every visit.

Qualifications

• Minimum two years of management or supervisory experience in grocery retail.
• Experience leading employees and delivering a strong customer experience.
• Experience with recruiting, interviewing, hiring, or onboarding is strongly preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to build positive relationships with customers, candidates, employees, and department leaders.
• Ability to provide clear direction, coach employees, and hold the team accountable.

Responsabilités

• Lead the daily operation of the Front End and customer-service areas.
• Create a welcoming, friendly, and efficient experience for every customer.
• Set clear service expectations and coach employees to consistently meet them.
• Maintain a visible leadership presence at the Front End and throughout the store.
• Respond to customer questions, concerns, and service issues professionally.
• Monitor checkout flow and adjust staffing based on customer traffic and business needs.
• Supervise, train, schedule, coach, and develop Front End employees.
• Coordinate breaks, call-in coverage, and daily Front End assignments.
• Oversee cash-handling procedures, register accountability, refunds, and other Front End controls.
• Maintain clean, organized, and properly staffed checkout and customer-service areas.
• Recognize strong employee performance and address service or performance concerns promptly.
• Support opening, closing, and Manager-on-Duty responsibilities as scheduled.
• Assist with customer incidents, staffing challenges, and other immediate store needs.

Connaissances

Leadership

Customer service

Recruiting

Communication

Scheduling

Description du poste

Save More Marketplace in Minocqua, WI is seeking an energetic, hands-on Customer Service Manager to lead our Front End, strengthen the guest experience, and own recruiting across the store. This position plays an important role in creating a welcoming, well-run shopping environment.

The Customer Service Manager will lead and develop the Front End team, respond to customer needs, maintain strong service standards, and ensure customers receive friendly, efficient service during every visit.