Front End Operations Lead & Process Coach

Kroger; Saint Francis (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Kroger is seeking a front end operations professional to support day-to-day department operations, uphold customer service standards, and promote company values of respect, honesty, integrity, diversity, inclusion, and safety.

You will explore and implement more effective processes, train staff, and work with store management to maintain a clean, organized shopping environment at check stands, Self Service, and related areas.

Qualifications

• Willing to work mornings, afternoons, evenings, or nights as the work demands.
• Willing and available to work weekends and holidays as needed (emphasis on Prime Time)
• Store retail experience with an emphasis on customer service and front-end operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
• Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)

Responsibilities

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Front End operations

Customer service emphasis

Multi-tasking

Effective written & oral communication

Leadership & training

Ability to learn software (Word/Excel)

Inventory/shrink understanding

Tools

ACE

Supersked

Microsoft Word

Excel

PowerPoint

Job description

Kroger is seeking a front end operations professional to support day-to-day department operations, uphold customer service standards, and promote company values of respect, honesty, integrity, diversity, inclusion, and safety.

You will explore and implement more effective processes, train staff, and work with store management to maintain a clean, organized shopping environment at check stands, Self Service, and related areas.