Front End Operations Lead – Customer Service

Food Lion; Hawkinsville (GA); On-site; USD 42,000 - 65,000; Full time

Job summary

Food Lion is seeking a Front End Leader in Hawkinsville, GA to manage Service Center, Self-Checkout and Food Lion To-Go operations. You will hire, train and develop associates, supervise performance, and drive customer service while aligning with Food Lion strategy.

The role emphasizes leadership, scheduling, inventory control, safety compliance, and achieving budgeted results in a fast-paced retail environment.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture.
• Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs.
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers.
• Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers\' expectations.
• Control store expenses through proper ordering, care for supplies and equipment.
• Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering, and To-Go applications.
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained.
• Ensure Front End schedules, including To-Go, are written per standards, to provide extraordinary customer service at all times.
• Maintain all Front End registers and equipment, including To-Go equipment, and place service calls efficiently.
• Ensure all Front End cashiers review the weekly sales flyer and understand where to find key items and communicate out of stock conditions
• Monitor shrink, ensure inventory and assets are accounted for; provide coaching to prevent losses
• Ensure proper control of all store funds and company assets
• Observe and correct unsafe conditions that could cause accidents
• Record and report all associate and customer accidents per Food Lion procedures
• Ensure compliance with local, state and federal regulations
• Adhere to all company guidelines, policies and standard practices
• Maintain security standards
• Complete CBT and Training guide
• Provide recognition of accomplishments and constructive counseling as it relates to customer satisfaction and service while building store sales
• Performs all other duties as assigned

Skills

Team leadership

Customer service

Store operations

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Leader in Hawkinsville, GA to manage Service Center, Self-Checkout and Food Lion To-Go operations. You will hire, train and develop associates, supervise performance, and drive customer service while aligning with Food Lion strategy.

The role emphasizes leadership, scheduling, inventory control, safety compliance, and achieving budgeted results in a fast-paced retail environment.