Front End Manager

Jetro Restaurant Depot; Chantilly (VA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) with Employer Match

Paid Time Off (PTO)

6 Company Holidays

Tuition Reimbursement

Voluntary Benefits

Competitive Benefits Package

Eligibility-based perks

Job summary

Jetro Restaurant Depot is seeking a Front-End Manager to oversee all front-end operations, including cash handling, customer service, and team performance. The role ensures accurate transaction processing, adherence to standards, and efficient front-end procedures to support store operations and customer satisfaction.

The Front-End Manager will supervise front-end staff, monitor activity for discrepancies, and coordinate scheduling and workflow to maintain a smooth, customer-focused shopping

Qualifications

• Experience in front-end, retail, or customer service operations.
• Strong cash handling procedures and transaction accuracy.
• Experience leading a team in a fast-paced environment.

Responsibilities

• Oversee daily front-end operations to ensure accurate and efficient transaction processing.
• Ensure proper cash handling procedures, including register reconciliation and control processes.
• Monitor front-end activity to identify and resolve discrepancies, errors, or operational issues.
• Supervise and manage front-end staff to ensure adherence to policies and performance expectations.
• Maintain high levels of customer service at all times.
• Review shrink, cash variances, and operational trends to address areas of concern.
• Coordinate front-end processes including scheduling, workflow, and coverage.
• Support implementation and enforcement of front-end procedures and internal controls.
• Maintain a clean, organized, and compliant front-end environment.

Skills

Cash handling

Team leadership

Customer service

Operations oversight

Excel

Multi-tasking

Job description

Job Summary

The Front-End Manager is responsible for overseeing all front-end operations, including cash handling, customer service, and team performance. This role ensures accurate transaction processing, adherence to company standards, and efficient execution of front-end procedures to support overall store operations and customer satisfaction.

JOB DETAILS

The Front-End Manager is responsible for overseeing all front-end operations, including cash handling, customer service, and team performance. This role ensures accurate transaction processing, adherence to company standards, and efficient execution of front-end procedures to support overall store operations and customer satisfaction.

Key Responsibilities

• Oversee daily front-end operations to ensure accurate and efficient transaction processing
• Ensure proper cash handling procedures are followed, including register reconciliation and control processes
• Monitor front-end activity to identify and resolve discrepancies, errors, or operational issues
• Supervise and manage front-end staff to ensure adherence to company policies and performance expectations
• Ensure high levels of customer service are maintained at all times
• Review trends related to shrink, cash variances, and operational inconsistencies to address areas of concern
• Coordinate front-end processes including scheduling, workflow execution, and coverage
• Support implementation and enforcement of front-end procedures and internal controls
• Maintain a clean, organized, and compliant front-end environment

Qualifications

• Previous experience in front-end, retail, or customer service operations
• Strong understanding of cash handling procedures and transaction accuracy
• Experience leading or managing a team in a fast-paced environment
• Strong problem-solving and organizational skills
• Ability to manage multiple priorities effectively
• Basic proficiency in Microsoft Excel or similar tools

Preferred Qualifications

• Experience managing front-end or cash room operations
• Familiarity with audit standards and operational controls
• Background in high-volume retail or wholesale environments

Work Environment / Expectations

Primarily retail or front-end operational environment. Requires standing, walking, and interacting with customers and staff. May require schedule flexibility based on business needs.

Benefits & Perks

• Medical, Dental, and Vision Insurance Coverage
• 401(k) Retirement Plan with Employer Match
• Paid Time Off (PTO) in accordance with company policy
• Six (6) Paid Company Holidays
• Tuition Reimbursement Program (subject to eligibility and plan guidelines)
• Additional Voluntary Supplemental Benefits (may include life insurance, disability coverage, employee assistance programs, and other optional benefits)
• Competitive and Comprehensive Benefits Package Designed to Support You and Your Family
• All benefits are subject to eligibility requirements and plan terms

Job Ref #: d8f4255f-3a1e-4c4b-a4b8-4d5f7477e697

Date Posted: 2024-12-16