Front End Manager

Geisslers Supermarket; Windsor (CT); On-site; USD 28,000 - 40,000; Full time

Job summary

Geisslers Supermarket in Windsor, CT is seeking a Front-End Supervisor to lead daily operations at the Windsor store. You will direct front-end staff, ensure high-quality customer service, and oversee cash handling and training while maintaining store policies and procedures.

The role requires a high school diploma or equivalent and prior retail/front-end experience. Availability for opening, closing, and weekend shifts is expected with standard full-time responsibilities.

Qualifications

• High school education or equivalent.
• Retail industry and front-end operations experience.

Responsibilities

• Direct and supervise Front-End personnel to ensure quality customer service.
• Schedule and payroll related tasks for front-end staff.
• Monitor checkout stations and cashier performance.
• Maintain and enforce store policies and dress code.
• Ensure timely training of department personnel.

Skills

Friendly

Customer service

Leadership

Confidentiality

Open-close shifts

Communication

Attention to detail

Integrity

Grocery knowledge

Lifting ability

Math skills

Listening skills

Education

High school diploma or equivalent

Job description

Job Details: Job Location: Windsor Store - Windsor, CT 06095, Position Type: Full Time, Salary Range: $20.00 - $29.00 Hourly, Job Shift: Any, To provide quality customer service, directing and supervising all functions and activities of the Front-End personnel. And to maintain and operate the front end in an efficient manner within store policies.

Essential Duties and Responsibilities:

• Performs duties in a safe and efficient manner.
• Recognizes and follows all Cashier policies and procedures.
• Greets customers and provides them with quality customer service.
• Ensures that all department personnel are trained in the store’s methods of performing department activities.
• Performs employee relations activities related to direct report accountability (hiring, scheduling, performance reviews, disciplinary actions etc.,)
• Responsible for managing the schedules for all direct reports by ensuring adequate coverage daily as well as vacations and call out coverage.
• Responsible for meeting weekly payroll budget.
• Responsible for following and enforcing proper department dress code policy.
• Monitors checkout stations (and self-service in stores that have this feature) for Cashier performance and needs.
• Monitors checkout stations to reduce customer delay. Calls additional workers to stations when situation warrants.
• Promotes customer goodwill by providing high standards of customer service.
• Issues cash to stations and removes excess cash. Audits cash register tapes.
• Processes all types of sales transactions accepted by the store, including, but not necessarily limited to, authorized Accounts Receivable sales, EFT transactions, WIC Coupons, Food Stamps, manufacturers coupons, gift certificates, etc., in strict accordance with established company policies and procedures.
• Maintains a regular and effective housekeeping program.
• Ensures proper bagging procedures by front-end personnel, including carry-out service.
• Orders and controls inventory of all front-end supplies including proper replenishment.
• Ensures that return-to-stock items are handled in a prompt and orderly manner.
• May compile reports, verify employee time records, and prepare payroll.
• Participates in training activities to increase personal skill level and improve overall department processes and customer service.
• Meets the physical requirements to perform the job functions listed above.
• Performs other duties as assigned or requested by the store management personnel.

Qualifications: Competencies:

• Friendly
• Excellent customer service skills
• Strong leadership skills.
• Maintain business confidentiality at all times.
• Must be available for opening, closing and weekend shifts.
• Good communication and listening skills.
• Attention to detail and organization.
• Integrity
• Knowledge of the grocery industry.
• Ability to lift (up to a minimum of 25 lbs.)
• Possesses the math skills necessary to supervise and handle Front-End transactions and operations.

Education/Experience:

• High school education or the equivalent combination of education and background.
• Must have experience in the retail industry and Front-End operations.