Front End/Lead Clerk

The Kroger Co.; Town of Forest (WI); On-site; USD 21,000 - 29,000; Full time

Job summary

The Kroger Co. is seeking an experienced Front End Operations role in Wisconsin to support day-to-day department operations, policies, and procedures.

You will drive improvements in front end, customer service center, and accounting processes while maintaining a clean, efficient shopping environment. Responsibilities include coaching supervisors, promoting company initiatives, and ensuring safe, effective customer service.

Qualifications

• Willing to work mornings, afternoons, evenings, or nights.
• Weekend and holiday availability.
• Retail experience with emphasis on customer service front-end.
• Ability to multitask and handle large workloads.
• Excellent written and oral communication.
• Proficiency with common software tools (Word, Excel, PowerPoint; ACE, Supersked).

Responsibilities

• Provide day-to-day support of Front End department operations, policies, processes and procedures.
• Explore and develop more effective and efficient processes for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service throughout department.
• Coach and train customer service managers and front end supervisors.
• Promote and implement company initiatives to direct reports in a positive manner.
• Maintain a well-organized, clean shopping environment at check stands, front-end, Self Service Checkouts and Customer Service Center.
• Follow through on special assignments and perform duties as assigned.

Skills

Customer service

Front-end operations

Multi-tasking

Communication skills

Tools

Microsoft Word

Excel

PowerPoint

ACE

Supersked

Job description

Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• Willing to work mornings, afternoons, evenings, or nights as the work demands.
• Willing and available to work weekends and holidays as needed (emphasis on Prime Time)
• Store retail experience with an emphasis on customer service and front-end operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
• Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)
• Past work record must exhibit a high level of integrity and dependability.

Desired

• Thorough experience in customer service and all phases of front-end operations.