Front End Manager

Jetro Restaurant Depot; Ypsilanti (MI); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Employer M

Paid Time Off (PTO)

Six Paid Company Holidays

Tuition Reimbursement Program

Voluntary Supplemental Benefits

Job summary

Jetro Restaurant Depot in Ypsilanti, MI is seeking a Front-End Manager to oversee all front-end operations, including cash handling, customer service, and team performance, ensuring accurate transactions and adherence to company standards.

The role requires strong leadership, multitasking, and a focus on reducing discrepancies while maintaining high service levels. You will coordinate scheduling, training, and front-end controls in a fast-paced wholesale environment.

Qualifications

• Experience in front-end, retail, or customer service operations.
• Strong cash-handling knowledge and transaction accuracy.
• Proven ability to lead a team in a fast-paced setting.
• Excellent problem-solving and organizational skills.
• Ability to manage multiple priorities.

Responsibilities

• Oversee daily front-end operations to ensure accurate and efficient transaction processing
• Ensure proper cash handling procedures are followed, including register reconciliation and control processes
• Monitor front-end activity to identify and resolve discrepancies, errors, or operational issues
• Supervise and manage front-end staff to ensure adherence to company policies and performance expectations
• Ensure high levels of customer service are maintained at all times
• Review trends related to shrink, cash variances, and operational inconsistencies to address areas of concern
• Coordinate front-end processes including scheduling, workflow execution, and coverage
• Support implementation and enforcement of front-end procedures and internal controls
• Maintain a clean, organized, and compliant front-end environment

Skills

Cash handling

Team leadership

Customer service

Organizational skills

Problem-solving

Excel basics

Tools

Microsoft Excel

Job description

Job Summary

The Front-End Manager is responsible for overseeing all front-end operations, including cash handling, customer service, and team performance. This role ensures accurate transaction processing, adherence to company standards, and efficient execution of front-end procedures to support overall store operations and customer satisfaction.

Key Responsibilities

• Oversee daily front-end operations to ensure accurate and efficient transaction processing
• Ensure proper cash handling procedures are followed, including register reconciliation and control processes
• Monitor front-end activity to identify and resolve discrepancies, errors, or operational issues
• Supervise and manage front-end staff to ensure adherence to company policies and performance expectations
• Ensure high levels of customer service are maintained at all times
• Review trends related to shrink, cash variances, and operational inconsistencies to address areas of concern
• Coordinate front-end processes including scheduling, workflow execution, and coverage
• Support implementation and enforcement of front-end procedures and internal controls
• Maintain a clean, organized, and compliant front-end environment

Qualifications

• Previous experience in front-end, retail, or customer service operations
• Strong understanding of cash handling procedures and transaction accuracy
• Experience leading or managing a team in a fast-paced environment
• Strong problem-solving and organizational skills
• Ability to manage multiple priorities effectively
• Basic proficiency in Microsoft Excel or similar tools

Preferred Qualifications

• Experience managing front-end or cash room operations
• Familiarity with audit standards and operational controls
• Background in high-volume retail or wholesale environments

Work Environment / Expectations

Primarily retail or front-end operational environment. Requires standing, walking, and interacting with customers and staff. May require schedule flexibility based on business needs.

Benefits & Perks

• Medical, Dental, and Vision Insurance Coverage
• 401(k) Retirement Plan with Employer Match
• Paid Time Off (PTO) in accordance with company policy
• Six (6) Paid Company Holidays
• Tuition Reimbursement Program (subject to eligibility and plan guidelines)
• Additional Voluntary Supplemental Benefits (may include life insurance, disability coverage, employee assistance programs, and other optional benefits)
• Competitive and Comprehensive Benefits Package Designed to Support You and Your Family
• All benefits are subject to eligibility requirements and plan terms

Job Ref #: d64533e7-43f4-442c-ab5d-b9aec6f71054

Date Posted: 2024-12-03