Front End Leader & Recruiting Manager

Save More Marketplace; Eagle River (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Save More Marketplace in Minocqua is seeking an energetic, hands-on Customer Service Manager to lead our Front End, strengthen the guest experience, and own the recruiting process for our entire store. This role drives daily Front End operations, coaches staff, and ensures friendly, efficient service during every visit.

The ideal candidate will be a visible leader who enjoys developing employees, solving problems, and delivering a positive experience for customers and team members.

Qualifications

• A minimum of two years of management or supervisory experience in a corporate or chain grocery retail environment is required; three or more years is preferred.
• Demonstrated experience leading employees and delivering a strong customer experience.
• Experience with recruiting, interviewing, hiring, or onboarding employees is strongly preferred.
• Strong communication, organization, and problem-solving skills.
• Ability to build positive relationships with customers, candidates, employees, and department leaders.

Responsibilities

• Lead the daily operation of the Front End and customer-service areas.
• Create a welcoming, friendly, and efficient experience for every customer.
• Set clear service expectations and coach employees to consistently meet them.
• Maintain a visible leadership presence at the Front End and throughout the store.
• Respond to customer questions, concerns, and service issues professionally.
• Monitor checkout flow and adjust staffing based on customer traffic and business needs.
• Supervise, train, schedule, coach, and develop Front End employees.
• Coordinate breaks, call-in coverage, and daily Front End assignments.
• Oversee cash-handling procedures, register accountability, refunds, and other Front End controls.
• Maintain clean, organized, and properly staffed checkout and customer-service areas.
• Recognize strong employee performance and address service or performance concerns promptly.
• Support opening, closing, and Manager-on-Duty responsibilities as scheduled.
• Own and manage the recruiting process for all store departments.
• Keep job postings current and conduct candidate screenings and interviews.

Skills

Leadership

Customer service

Recruiting

Communication

Scheduling

Job description

Save More Marketplace in Minocqua is seeking an energetic, hands-on Customer Service Manager to lead our Front End, strengthen the guest experience, and own the recruiting process for our entire store. This role drives daily Front End operations, coaches staff, and ensures friendly, efficient service during every visit.

The ideal candidate will be a visible leader who enjoys developing employees, solving problems, and delivering a positive experience for customers and team members.