Front End Leader — Flexible Hours & Employee Discount

Burlington Stores, Inc.; New York (NY); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Growth opportunities

Associate discount 15-30%

Medical/dental/vision coverage

Paid time off

401(k)

Job summary

Burlington Stores in New York, NY is hiring a Full-Time Customer Service Supervisor to join our store leadership team. You will oversee front-end operations, train associates, and partner with Store Management to deliver exceptional customer service and drive sales.

This role requires at least 1 year of supervisory experience in retail, strong interpersonal skills, and the ability to work nights, weekends, and holidays.

Qualifications

• At least 1 year of supervisory experience in an off-price, big box, or a specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays as required.
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more and stand for extended periods.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, development, and coaching of direct reports.
• Promote safety for customers and associates by adhering to company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Solve issues, make informed decisions, and supervise front-end operations to ensure exceptional customer service.
• Reinforce Asset Protection strategies to prevent shortages.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Drive community relations through company programs and partnerships.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Supervisory experience

Interpersonal skills

Schedule flexibility

Lifting up to 40 lbs

Job description

Burlington Stores in New York, NY is hiring a Full-Time Customer Service Supervisor to join our store leadership team. You will oversee front-end operations, train associates, and partner with Store Management to deliver exceptional customer service and drive sales.

This role requires at least 1 year of supervisory experience in retail, strong interpersonal skills, and the ability to work nights, weekends, and holidays.