Front End Leader: Customer Service & Ops (Flexible Hours)

Burlington; Taylor (MI); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Growth Opportunities

Competitive Pay

Flexible Hours

Associate Discount

Medical Coverage

Dental Coverage

Vision Coverage

Employee Assistance Program

Life Insurance

Disability Insurance

Paid Time Off

Paid Holidays

401(k)

Job summary

Burlington Stores, Inc. in Taylor, MI is seeking a Full-Time Customer Service Supervisor or Selling Floor Supervisor to join the store leadership team.

You will supervise front-end operations, train and coach associates, and collaborate with store management to drive sales and service. This role emphasizes teamwork, safety, and diversity, with benefits including growth opportunities, flexible hours, and competitive pay.

Qualifications

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays as required.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, developing, and coaching of direct reports.
• Promote safety for both our customers and associates by adhering to company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times.
• Reinforce our company Asset Protection strategies to eliminate shortage.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Drives Community Relations participation through company programs and partnerships.
• Coordinate meal and break periods and monitors schedule adherence.

Skills

Supervisory experience

Leadership

Customer service

Team building

Communication

Job description

Burlington Stores, Inc. in Taylor, MI is seeking a Full-Time Customer Service Supervisor or Selling Floor Supervisor to join the store leadership team.

You will supervise front-end operations, train and coach associates, and collaborate with store management to drive sales and service. This role emphasizes teamwork, safety, and diversity, with benefits including growth opportunities, flexible hours, and competitive pay.