Front End Leader: Cash, Service & Checkout Excellence

Safeway; Nome (AK); On-site; USD 48,000 - 64,000; Full time

Job summary

Safeway Nome is seeking a Front End Manager to lead cashiers, courtesy clerks, office/bookkeepers and frontline staff, ensuring fast, friendly, and legendary customer service while overseeing checkout and cash office activities.

You will schedule shifts, supervise front-end operations, monitor service levels, assist with interviewing and hiring, train employees, enforce dress and grooming standards, manage cash flow, and uphold safety, cleanliness and company policies in a high-volume Alaska

Qualifications

• Experience leading front-end store teams and maintaining service standards.
• Ability to schedule staff and manage daily checkout operations.
• Strong communication and conflict resolution skills.
• Knowledge of safety and cash-handling procedures.

Responsibilities

• Champions customer service programs to meet and/or exceed the division’s customer satisfaction measurement goals.
• Directs front-end activities: monitoring customer traffic and service levels, coordinating and implementing front end service programs, maintaining cleanliness standards, being proactive in maintaining safety and appearance of front-end.
• Monitors and is responsible for ordering front-end supplies (bags, Rain Checks, Item Correction Forms, etc.).
• Assists with interviewing and hiring of checkers, courtesy clerks, customer service counter clerks and office/bookkeepers.
• Assists with training front-end employees (checkers, courtesy clerks, customer service counter and office/bookkeepers) and monitors front-end compliance.
• Supervises employees assigned, makes recommendations for employment status changes and discipline to Store Director.

Skills

Leadership

Customer service

Team coordination

Cash handling

Interviewing & training

Job description

Safeway Nome is seeking a Front End Manager to lead cashiers, courtesy clerks, office/bookkeepers and frontline staff, ensuring fast, friendly, and legendary customer service while overseeing checkout and cash office activities.

You will schedule shifts, supervise front-end operations, monitor service levels, assist with interviewing and hiring, train employees, enforce dress and grooming standards, manage cash flow, and uphold safety, cleanliness and company policies in a high-volume Alaska