Front End Manager - Customer Service Leader

Safeway; Moscow (ID); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision coverage

Paid holidays

Job summary

Safeway is hiring for a Front End Manager to lead and supervise checkers, courtesy clerks, and office staff. You will schedule shifts, oversee cash handling, and ensure fast, friendly service across the front end.

The role emphasizes training, safety, and adherence to store policies while promoting a positive customer experience. You will coordinate front-end operations, manage resources, and mentor staff to uphold high service standards.

Qualifications

• Experience supervising front-end staff and cash handling.
• Ability to plan and schedule shifts and duties.
• Strong customer service and conflict resolution skills.
• Ability to train and mentor clerks and assistants.
• Familiarity with store policies and safety procedures.
• Knowledge of loss prevention and merchandising basics.

Responsibilities

• Lead and schedule checkers, courtesy clerks, and front-end staff.
• Oversee cash office duties, refunds, and money handling policies.
• Ensure front-end operates smoothly and maintains clean, safe conditions.
• Coach staff to provide fast, friendly customer service.
• Engage in interviewing and hiring of front-end team members.
• Manage front-end supplies and equipment, such as registers and scanners.

Skills

Leadership

Customer service

Scheduling

Hiring & training

Cash handling

Safety & compliance

Communication

Team building

Job description

Safeway is hiring for a Front End Manager to lead and supervise checkers, courtesy clerks, and office staff. You will schedule shifts, oversee cash handling, and ensure fast, friendly service across the front end.

The role emphasizes training, safety, and adherence to store policies while promoting a positive customer experience. You will coordinate front-end operations, manage resources, and mentor staff to uphold high service standards.