Front End Lead Trainee: Ops & Guest Experience

Giant Eagle, Inc.; Morgantown (WV); On-site; USD 42,000 - 54,000; Full time

Job summary

Giant Eagle, Inc. in Morgantown, WV seeks a Front End Lead to drive loyalty, improve guest throughput, and ensure accurate sales capture across lanes by providing a steady presence and leadership of the Front End. This role supports the Front End Leader and may tackle additional tasks; annual certification is required.

You will manage self-check coverage, direct traffic for fast checkouts, and help cashiers as needed. Scheduling, break planning, and daily compliance tasks form part of the role.

Qualifications

• Experience required: 1 to 3 years.
• Education: High school diploma or equivalent.
• Lifting requirement: Up to 50 pounds.
• Age requirement: At least 21 years of age.

Responsibilities

• Maintain consistent coverage of all Self Checkout activities ensuring all sales are accurately captured while providing unparalleled Guest service in a safe environment.
• Direct traffic flow for speedy checkout while ensuring Guest needs are being met. Open additional checkout options and request assistance as needed. Assist cashiers as needed (overrides, questions, etc).
• Create and manage daily schedules and control sheets for maximum efficiency and program compliance. Dictate the break/lunch plan while maintaining Front End coverage. Monitor cash control procedures as needed.
• Assist Front End Leader as assigned in taking ownership of one or more auxiliary Front End lines of business.
• Take ownership of the Front End when the Front-End Leader is not on duty. Act as the point person for the Front End.
• Ensure all compliance activities are completed daily and take ownership of specific compliance topics as assigned (AML, scale/PIN pad checks, WIC).
• Order Front End supplies to fill needs while being conscious of cost.
• Train and coach Front End Team Members on efficiencies, best practices, Service Culture, and loss prevention tactics both in the moment and for long term success.
• Support Front End Leader with special project or “champion” assignments.

Skills

Experience 1-3 years

Education

High school diploma or equivalent

Job description

Giant Eagle, Inc. in Morgantown, WV seeks a Front End Lead to drive loyalty, improve guest throughput, and ensure accurate sales capture across lanes by providing a steady presence and leadership of the Front End. This role supports the Front End Leader and may tackle additional tasks; annual certification is required.

You will manage self-check coverage, direct traffic for fast checkouts, and help cashiers as needed. Scheduling, break planning, and daily compliance tasks form part of the role.