Front-End Lead: Elevate Customer Experience & Store Ops

Kroger; Dearborn (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger storefront in Dearborn, MI is seeking a Front-end Associate to deliver outstanding service and maintain a safe, clean environment. You will assist in achieving department sales and profit goals while supporting front-end operations and standard practices.

The role emphasizes teamwork, proper cash handling, budgeting support, and strong customer focus in a fast-paced retail setting.

Qualifications

• Ability to handle stressful situations.
• Excellent communication with customers and teammates.
• Knowledge of basic math for register handling and transactions.
• Experience in retail or customer service preferred.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and valued by answering questions about products.
• Gain knowledge of department products and offer informed suggestions.
• Monitor and control department expenses and cash handling.
• Schedule front-end associates to ensure proper department coverage.
• Assist with budgets, profit/loss reviews and actionable financials.
• Support store management in labor planning and scheduling.
• Contribute to department action plans and teamwork.
• Maintain safety, cleanliness and adherence to policies.

Skills

Effective communication

Stress management

Basic math

Retail experience

Education

High school diploma or equivalent

Job description

Kroger storefront in Dearborn, MI is seeking a Front-end Associate to deliver outstanding service and maintain a safe, clean environment. You will assist in achieving department sales and profit goals while supporting front-end operations and standard practices.

The role emphasizes teamwork, proper cash handling, budgeting support, and strong customer focus in a fast-paced retail setting.