Front End Lead - Eataly Houston (New Store Opening!)

Eataly North America; Houston (TX); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Parental Leave

401K with match

Bonus program

Discounts at Eataly

Classes on products and ItalianCuisine

Job summary

Eataly North America is hiring a Front End Lead in Houston, TX. The role oversees cashier operations, processes transactions, and mentors front-end staff to ensure excellent guest experience.

Onsite role with weekend availability. This position requires strong cash handling, supervisory skills and proficiency with Microsoft Office and POS systems.

Qualifications

• 1+ year of experience as a supervisor in a retail setting.
• Ability to handle money accurately and perform mathematical equations.
• Intermediate computer skills including e-mail and Microsoft Office.
• Bachelor’s Degree highly preferred.

Responsibilities

• Handles monetary transactions and performs advanced cashiering duties.
• Assists in supervising the Front-End team to ensure optimal performance and guest experience.
• Approves voids, employee discounts, returns and exchanges.
• Processes and settles daily cash and credit transactions for all departments.
• Maintains an accurate safe count and daily operation of a cash recycling machine.
• Orders and monitors inventory of supplies needed for the Front End.
• Coordinates catering sheets between multiple departments.
• Handles online order fulfillment and delivery coordination using existing platforms.

Skills

Cash handling

Supervisory experience

Microsoft Office

Customer service

Retail operations

Education

Bachelor’s degree (preferred)

Tools

POS system

Microsoft Office

Job description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

The Front End Lead serves as the liaison between staff and management to ensure the department is fully functional. The Front-End Lead delegates to, motivates, trains and mentors Front End Cashiers to promote their development. Reports to the Retail Market Manager.

• Handles monetary transactions and performs advanced cashiering duties
• Assists in supervising the Front-End team to ensure optimal performance and guest experience
• Approves voids, employee discounts, returns and exchanges
• Processes and settles daily cash and credit transactions for all departments
• Processes and prepares shipment of daily cash deposits
• Documents and communicates overages, shortages, sales data and technical or price discrepancies, communicating issues to the appropriate managers and departments
• Processes and monitors currency orders to ensure that cash is always available for transactions
• Maintains an accurate safe count along with daily operation and maintenance of a cash recycling machine
• Orders and monitors inventory of supplies needed for the Front End
• Documents, investigates, escalates and resolves employee or guest incidents
• Coordinates catering sheets between multiple departments
• Handles online order fulfillment and delivery coordination using existing platforms
• Performs other duties as required or assigned

• 1+ year of experience as a supervisor in a retail setting, with experience leading a cashier team preferred
• Ability to handle money accurately and perform mathematical equations
• Intermediate computer skills including e-mail and Microsoft Office
• Bachelor’s Degree highly preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including weekends
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Compensation: $19 -$21 hourly

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.