Front End Lead

Eataly North America; Santa Clara (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and Italian cucina

Referral bonus program

Job summary

Eataly North America is seeking a Front End Lead, Ecommerce, to supervise the Front End team and ensure smooth online order fulfillment and guest service. You will coordinate order processing on platforms like Instacart and Mercato, train cashiers, manage inventory, and uphold accurate cash handling in a fast-paced retail environment onsite in Santa Clara.

The role reports to the Front End Manager and requires evenings/weekends availability; compensation ranges reflect market rates for the San

Qualifications

• Experience supervising a retail front-end or cashier team.
• Strong money handling and basic math skills.
• Excellent verbal communication and interpersonal skills.
• Strong organizational abilities in a dynamic environment.
• Intermediate computer skills.

Responsibilities

• Supervise Front End team to ensure optimal performance and guest experience.
• Oversee fulfillment of online orders via platforms like Instacart and Mercato.
• Answer inquiries about online orders and provide product information.
• Document sales, price changes and discrepancies; escalate issues.
• Mentor cashiers and train staff; delegate tasks as needed.
• Maintain cash bank accuracy and safe counts; operate cash handling equipment.
• Restock and manage front-end merchandise and displays.
• Work onsite with flexible schedule including evenings and weekends.

Skills

Cashier supervision

Money handling

Customer service

Team leadership

Retail operations

Education

Bachelor's degree preferred

Job description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

The Front End Lead, Ecommerce serves as the liaison between staff and management to ensure that the Front End Department and its Ecommerce operations run as efficiently as possible. Reports to the Front End Manager.

• Assists in supervising the Front End team to ensure optimal performance and guest experience
• Oversees prompt and accurate fulfillment of online orders through platforms such as Instacart and Mercato
• Answers enquires about online orders and provides information on products
• Confirms and locks customers’ orders and communicates fulfillment timelines
• Handpicks items on customers’ lists; scans using a handheld mobile device; runs items through the checkout counter and pays for them through cash or credit/debit cards
• Collects cash, checks, or charge payments from guests and provides change and charge vouchers if needed
• Verifies employee discounts, returns, exchanges, and voids
• Ensures accuracy of cash bank by counting cash, checks, and charge payments at end of shift
• Processes and monitors currency orders to ensure that cash is always available for transactionsMaintains an accurate safe count along with daily operation and maintenance of a cash recycling machine
• Documents and communicates overages, shortages, sales data, price changes, and technical or price discrepancies, communicating issues to the appropriate managers and departments
• Orders and monitors inventory of supplies needed for the Front End
• Returns carts and baskets to their central distribution areas, takes back go-backs/damages, fixes displays, and helps restock
• Does regular checks of inventory with Retail Department Heads to update digital platforms as needed
• Delegates to, motivates, trains, and mentors Front End Cashiers to promote their development
• Documents, investigates, escalates, and resolves employee or guest incidents
• Performs other duties as required or assigned

• 1+ year of experience as a supervisor in a retail setting, with experience leading a cashier team preferred
• Ability to handle money accurately and perform mathematical equations
• Excellent verbal communication skills
• Ability to remain organized in a hands-on, fluid environment
• Intermediate computer skills
• Bachelor’s Degree preferred

Job Requirements

• Availability to work onsite with a flexible schedule including evenings and weekends
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Compensation: Pay range is set at $22 - $24

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws.Eataly also prohibits harassment of applicants and employees based on any of these protected categories.It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.