Front End Lead & Customer Service Coach

Harmons; Holladay (MS); In loco; USD 21.000 - 25.000; Tempo pieno

Descrizione del lavoro

Harmons is seeking a front end associate to ensure smooth operations and provide exceptional customer service. The role includes training front end staff, assisting with checkout and bagging, handling refunds and exchanges, and maintaining coverage across the front end.

Responsibilities include promoting Harmons policies, balancing tills, and delivering accurate change while upholding high service standards. Weekend, evening, and holiday availability are expected.

Competenze

• Basic math skills used for making change.
• 10-key proficiency.
• Ability to interpret policies and procedures.
• Excellent organization and planning skills.
• Strong communication with customers and fellow associates.
• Ability to handle conflict professionally.
• Willingness to accept constructive feedback and improve.
• Integrity, positive attitude, and teamwork focus.

Mansioni

• Follow established department and store policies and procedures.
• Maintain cleanliness of front end areas.
• Stock check stands with bags and supplies; assign stands to staff.
• Ensure coverage and break/lunch schedules for front end staff.
• Promote and explain the Foodie Club Card to customers.
• Handle refunds and exchanges for customers.
• Balance tills and ensure accurate cash handling at shift end.
• Provide exceptional customer service to every customer.

Conoscenze

Basic math skills

10-key skills

Excellent communication

Policy interpretation

Organizational skills

Conflict resolution

Feedback delivery

Integrity & teamwork

Descrizione del lavoro

Harmons is seeking a front end associate to ensure smooth operations and provide exceptional customer service. The role includes training front end staff, assisting with checkout and bagging, handling refunds and exchanges, and maintaining coverage across the front end.

Responsibilities include promoting Harmons policies, balancing tills, and delivering accurate change while upholding high service standards. Weekend, evening, and holiday availability are expected.