FRONT END/LEAD CLERK

Pick 'n Save in; Oshkosh (WI); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading grocery store seeks a Front End/Lead Clerk to oversee department operations and ensure exceptional customer service. The ideal candidate will have retail experience, strong communication skills, and the ability to manage multiple tasks effectively. Join a team dedicated to providing a positive shopping experience and supporting each other in a dynamic work environment.

Benefits

Comprehensive healthcare coverage

Flexible scheduling

Tuition reimbursement

Valuable associate discounts

Qualifications

• Store retail experience with an emphasis on customer service and front-end operations.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications.

Responsibilities

• Provide day-to-day support of all Front End department operations.
• Demonstrate the company's core values.
• Ensure safe, effective, and efficient customer service.

Skills

Customer Service

Communication

Multi-tasking

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

FRONT END/LEAD CLERK (Finance)

Provide day-to-day support of all Front End department operations, policies, processes, and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Based in Wisconsin, Pick ‘N Save merged with The Kroger Company in 2015. Today, we're proudly serving Pick ‘N Save customers in 89 stores throughout the state.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Pick ‘N Save family!

If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial, and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!

Minimum Qualifications:

• Willing to work mornings, afternoons, evenings, or nights as the work demands.
• Willing and available to work weekends and holidays as needed (emphasis on Prime Time).
• Store retail experience with an emphasis on customer service and front-end operations.
• Ability to multi-task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
• Understanding of all key components of department operations (e.g., Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control).
• Past work record must exhibit a high level of integrity and dependability.

Desired Qualifications:

• Thorough experience in customer service and all phases of front-end operations.
• Explore and develop more effective and efficient processes, policies, and procedures for Front End, Customer Service Center, and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service, and Accounting.
• Ensure safe, effective, and efficient customer service throughout the department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support, and follow-up on all aspects of Key Retailing.
• Coach and train customer service managers and front-end supervisors.
• Demonstrate the ability and desire to promote, communicate, and implement company initiatives and process improvements positively and respectfully.
• Support store management and customer service managers in maintaining a well-organized, clean, and pleasant shopping environment at all customer touchpoints.
• Follow through on special assignments and perform any duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.