Front End Lead

Eataly; Santa Clara (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

401K with match

Free family meal daily

Discounts at Eataly

Classes on products and ItalianCuisine

Job summary

Eataly is seeking a Front End Lead, Ecommerce to supervise the Front End team and ensure top guest experience at our Santa Clara location. You will oversee online order fulfillment through platforms like Instacart and Mercato, answer customer inquiries, and confirm orders with clear timelines.

The role requires on-site availability with a flexible schedule including evenings and weekends, and a background in retail cashier operations.

Qualifications

• 1+ year of experience as a supervisor in a retail setting, with experience leading a cashier team preferred.
• Ability to handle money accurately and perform mathematical equations.
• Excellent verbal communication skills.
• Ability to remain organized in a hands-on, fluid environment.

Responsibilities

• Assists in supervising the Front End team to ensure optimal performance and guest experience.
• Oversees prompt and accurate fulfillment of online orders through platforms such as Instacart and Mercato.
• Answers enquiries about online orders and provides information on products.
• Confirms and locks customers' orders and communicates fulfillment timelines.
• Handpicks items on customers' lists and processes purchases at the checkout.

Skills

Supervisory skills

Cash handling

Verbal communication

Organizational skills

Basic computer skills

Education

Bachelor's Degree preferred

Tools

None

Job description

The Front End Lead, Ecommerce

• Assists in supervising the Front End team to ensure optimal performance and guest experience
• Oversees prompt and accurate fulfillment of online orders through platforms such as Instacart and Mercato
• Answers enquiries about online orders and provides information on products
• Confirms and locks customers' orders and communicates fulfillment timelines
• Handpicks items on customers' lists; scans using a handheld mobile device; runs items through the checkout counter and pays for them through cash or credit/debit cards
• Collects cash, checks, or charge payments from guests and provides change and charge vouchers if needed
• Verifies employee discounts, returns, exchanges, and voids
• Ensures accuracy of cash bank by counting cash, checks, and charge payments at end of shift
• Processes and monitors currency orders to ensure that cash is always available for transactions
• Maintains an accurate safe count along with daily operation and maintenance of a cash recycling machine
• Documents and communicates overages, shortages, sales data, price changes, and technical or price discrepancies, communicating issues to the appropriate managers and departments
• Orders and monitors inventory of supplies needed for the Front End
• Returns carts and baskets to their central distribution areas, takes back go-backs/damages, fixes displays, and helps restock
• Does regular checks of inventory with Retail Department Heads to update digital platforms as needed
• Delegates to, motivates, trains, and mentors Front End Cashiers to promote their development
• Documents, investigates, escalates, and resolves employee or guest incidents
• Performs other duties as required or assigned

Job Requirements

• 1+ year of experience as a supervisor in a retail setting, with experience leading a cashier team preferred
• Ability to handle money accurately and perform mathematical equations
• Excellent verbal communication skills
• Ability to remain organized in a hands-on, fluid environment
• Intermediate computer skills
• Bachelor's Degree preferred
• Availability to work onsite with a flexible schedule including evenings and weekends
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting

Benefits

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Compensation: Pay range is set at $22 - $24

Eataly is an equal employment opportunity employer. It is the Company's policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly's policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.