Front End Lead

MS Market Online; Saint Paul (MN); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

20% employee discount

401(k) matching

Paid time off

Health insurance options

On Demand Pay

Employee referral bonuses

Dress code encouraging inclusivity

Job summary

MS Market Online is seeking a Front End Lead to support the Front End Manager in delivering a positive customer experience and efficient transactions. The role involves supervising staff, coaching, and keeping the area safe, clean, and welcoming.

You will assist with ordering supplies and may support other store departments as needed. The position requires customer service excellence, cash handling experience, leadership potential, and strong teamwork.

Qualifications

• Customer Service: Proven ability to engage with customers and staff in a friendly and welcoming manner, actively listen, understand needs, address questions, and provide solutions.
• Cash Handling Experience: Direct experience with cash handling; knowledge of proper procedures and reconciliation.
• Teamwork: Collaborative, adaptable, and supportive of the team; willing to learn.
• Communication: Clear, respectful, and concise communication with customers and staff.
• Leadership Skills: Ability to direct, coach, and support staff; foster inclusive environment.
• Time Management: Organize, prioritize, and manage tasks efficiently.
• Problem Solving: Assess needs, resolve staffing and customer issues calmly.
• Dependability: Reliable attendance and task completion.
• Technical Skills: Operate POS; basic computer skills including Excel and document handling.

Responsibilities

• Handle customer service and sales transactions in a fast-paced retail setting.
• Provide staff support and supervision, directing and coaching as needed.
• Maintain safety and cleanliness of the Front End area.
• Order and organize supplies; help create a welcoming environment.
• Support store operations in other departments as needed.

Job description

Why Work with Us?

For many people, it's the opportunity to work for an inclusive, local, values driven business that provides healthy, delicious, and sustainable foods to their community; it's also about people - the ability to work with a great team to create amazing customer experiences. Whatever your reason for joining us, know this, working with us makes a difference!

Position Summary:

Front End Leads support the Front End Manager in ensuring a great customer experience, the team is working effectively together, efficient and accurate sales transactions, and the department is organized and clean. They help customers, support and supervise staff, reconcile transactions, and ensure the area is safe, friendly, and inviting.

Their main responsibilities include customer service and sales transactions, staff support and supervision (directing, coaching, and training), keeping things safe and healthy, ordering and organizing supplies, and helping to create a welcoming environment. This position also supports store operations in other departments as needed and appropriate.

Location:

1500 West 7th, Saint Paul, MN 55102

Schedule:

3 - 4 shifts per week. Shifts to include 7am - 3pm, 10am - 6pm and 1:30 - 9:30pm; Saturday and Sunday availability.

Qualifications:

• Customer Service: Proven ability to engage with customers and staff in a friendly and welcoming manner, actively listen, understand needs, address questions, and provide solutions; skilled at and committed to resolving customer concerns


• Cash Handling Experience: Direct experience in cash handling; knowledge of proper cash handling procedures, including counting, and verifying transaction amounts; ability to reconcile transactions


• Teamwork: Demonstrates a professional, collaborative, adaptable, and flexible approach to work, especially during challenging situations, with a strong commitment to supporting the team; willing to learn new tasks and open to feedback


• Communication: Proven ability to effectively communicate with customers and staff; ability to provide information in a respectful and concise way fostering a positive and professional experience; ability to proactively communicate issues and concerns to leadership


• Leadership Skills: A demonstrated interest and ability to provide day to day direction, feedback, and coaching to staff; the desire to grow as people leaders; the ability to actively contribute to and support an inclusive work environment


• Time Management: Ability to organize, prioritize, delegate, and manage time efficiently to effectively complete tasks and responsibilities


• Problem Solving: Ability to assess and address situations and departmental needs in advance; sound problem-solving skills for resolving staffing issues, customer complaints, and day-to-day challenges; skilled at handling challenging situations calmly and effectively


• Dependability: Proven ability to show up each day in a timely manner, ready to work and support team members; consistently follow through with meeting deadlines for accurately completing tasks and responsibilities


• Technical Skills: Demonstrated ability to operate a point-of-sale (POS) system; basic computer skills including ability to draft and upload documents, email, and navigate Excel spreadsheets; basic math skills; ability to quickly and accurately perform addition, subtraction, multiplication and division

Preferred Qualifications:

• Retail Experience: Experience in fast paced retail setting


• Supervision: Supervisory experience including staff direction, coaching, feedback, and training


• Multilingual:

Benefits:

Our pay and benefits focus on meeting the financial, health, and wellness needs of our staff. They include:

• 20% employee discount


• Competitive paid time off and paid volunteering


• 401(k) matching


• Low-cost health insurance premium options, and FREE access to primary care and mental health counseling for those enrolled in our medical insurance


• EAP


• On Demand Pay

We offer exceptional perks including:

• Free food "buddies"


• Employee referral bonuses


• Dress code that allows for inclusivity and creativity

Physical and Working Requirements:

The position involves frequent stationary tasks, along with regular movement within the Front End, store, and storage areas. Occasional positioning is required to access both low and high shelving, equipment, and products. The job also entails the frequent movement of containers weighing up to 50 lbs. Front End Leads utilize various equipment including but not limited to a computer, printer, and POS system. This role requires exchanging accurate information in person, over the phone, over the store loudspeakers, and through email and other written communication. Additionally, Front End Leads may be exposed to cleaning products and loud noises. This position requires an individual to be at least 18 years old.