Front-End Dept Lead: Customer Experience & Store Ops

The Kroger Co.; Arvada (CO); Presencial; USD 21.000 - 26.000; Jornada completa

Descripción de la vacante

The Kroger Co. is seeking a Front-end team member to deliver outstanding customer service and maintain a safe, clean store environment in Colorado.

You will assist the department manager in hitting sales and profit goals, supervise front-end duties, and support daily operations while upholding Kroger’s core values of respect, honesty, integrity, diversity, inclusion, and safety. You will help direct front-end activities, respond to customer inquiries, and collaborate with associates to ensure a

Formación

• Strong customer service skills and the ability to engage with customers.
• Clear and effective communication with customers and teammates.
• Ability to stay calm and productive in a fast-paced retail environment.
• Basic math skills for handling transactions and counts.

Responsabilidades

• Promote trust and respect among associates.
• Create an environment where customers feel welcome by answering questions about products.
• Gain knowledge of products and respond to questions with suggestions.
• Assist with monitoring and control of department expenses.
• Assist with managing cash control, sales and cash items and records for the store.
• Schedule Front-end associates to ensure adequate department coverage.
• Assist in preparing the store/department budget, profit and loss reviews, and take action on financial reports.
• Assist with creating and executing budgets and labor scheduling with store management.
• Collaborate with Front-end associates and promote teamwork.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained with logs.
• Reinforce safety programs by following procedures and reporting unsafe conditions.
• Perform preventive maintenance by inspecting equipment and notifying management of repairs.
• Notify management of customer or employee accidents.
• Report safety risks or issues and any unlawful activity.
• Adhere to local, state and federal laws and company guidelines.
• Ability to work cooperatively in a high-paced environment.
• Ability to manage conflict constructively and professionally.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek help when needed to resolve issues.
• Provide support through interactions with minors, individuals with special needs, and older adults.
• Must be able to perform essential functions with or without accommodation.

Conocimientos

Customer service

Effective communication

Handling pressure

Basic math

Teamwork

Descripción del empleo

The Kroger Co. is seeking a Front-end team member to deliver outstanding customer service and maintain a safe, clean store environment in Colorado.

You will assist the department manager in hitting sales and profit goals, supervise front-end duties, and support daily operations while upholding Kroger’s core values of respect, honesty, integrity, diversity, inclusion, and safety. You will help direct front-end activities, respond to customer inquiries, and collaborate with associates to ensure a