Front-End Customer Service Specialist

Food Lion; Roanoke (VA); On-site; USD 16,531,000 - 20,664,000; Full time

Job summary

Food Lion in Roanoke, VA is seeking a Front End Associate to provide fast, friendly service at the checkout and service desk. You will greet customers, scan orders, handle payments, and help bag groceries while maintaining a clean front-end area.

The role emphasizes accurate cash handling, adhering to store procedures, and delivering exceptional customer experiences in a fast-paced environment.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses his or her name whenever possible.
• Unload customers' groceries from cart to belt and group items for bagging.
• Scan orders and handle payment transactions per standard practice.
• Follow procedures for refunds, cash handling, and overrides.
• Maintain neat, clean work station and front-end area.
• Identify customers needing assistance and offer help to carts or bags.

Skills

Customer service

Cash handling

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

POS system

Job description

Food Lion in Roanoke, VA is seeking a Front End Associate to provide fast, friendly service at the checkout and service desk. You will greet customers, scan orders, handle payments, and help bag groceries while maintaining a clean front-end area.

The role emphasizes accurate cash handling, adhering to store procedures, and delivering exceptional customer experiences in a fast-paced environment.