Front End Customer Service Specialist

Food Lion; Daleville (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion in Daleville, VA provides fast, friendly service at the front end while upholding customer service standards. Associates greet customers by name, assist with bagging and payment transactions, and ensure a neat, safe front-end area.

The role emphasizes accurate cash handling, following store procedures, and maintaining a clean, helpful shopping environment. Training will cover CBT modules and ongoing duties as assigned.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and use his or her name whenever possible
• Unload customers' groceries from cart to belt—unload items for ease of bagging
• Check the bottom of every cart and under all baby seats for items before completing an order
• Follow correct bagging procedures for the correct use of bags by type
• Scan customers' order and handle the payment transaction, per standard practice
• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
• Follow procedures for refunds and error correction
• Make every attempt to maintain accurate cash control
• Follow procedures and perform overrides
• Identify customers needing assistance and offer to take the customer's order to their car
• Maintain alertness and call for assistance when needed to service customers per service standards
• Check prices quickly and accurately
• Be courteous and helpful to other associates
• Wear the Food Lion uniform with apron, complete with name badge, when on duty
• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap
• Ensure work station and front end area of the store has a neat and clean presentation
• Report any register malfunction to the Customer Service Manager or MOD
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned

Skills

Customer service

Cash handling

Communication

Fast learner

Education

High school diploma or equivalent

Job description

Food Lion in Daleville, VA provides fast, friendly service at the front end while upholding customer service standards. Associates greet customers by name, assist with bagging and payment transactions, and ensure a neat, safe front-end area.

The role emphasizes accurate cash handling, following store procedures, and maintaining a clean, helpful shopping environment. Training will cover CBT modules and ongoing duties as assigned.