Front-End Customer Service Leader

Food Lion; Colonial Heights (VA); On-site; USD 17,000 - 21,000; Full time

Job summary

Food Lion in Colonial Heights, VA, is seeking a Front End Associate to deliver fast, friendly service and support store front-end operations. You will assist the Customer Service Manager, greet customers by name, and help maintain accurate cash handling and front-end processes.

The role emphasizes customer service standards, multitasking across registers and service desks, and adherence to company policies and safety guidelines.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name whenever possible.
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.
• Ensure work station and front end area is neat and clean.
• Maintain knowledge of all sales associate register functions and Front End accounting services.
• Report any register malfunction and place service calls efficiently.
• Ensure MVP savings center KIOSK is filled and functional.
• Perform cashier and service center duties as assigned.

Skills

Customer service

Communication

Learn quickly

Education

High school diploma or equivalent

Tools

Cash register system

Job description

Food Lion in Colonial Heights, VA, is seeking a Front End Associate to deliver fast, friendly service and support store front-end operations. You will assist the Customer Service Manager, greet customers by name, and help maintain accurate cash handling and front-end processes.

The role emphasizes customer service standards, multitasking across registers and service desks, and adherence to company policies and safety guidelines.