Front-End Customer Service Leader

Food Lion; Concord (NC); On-site; USD 26,000 - 32,000; Full time

Job summary

Food Lion in Concord, NC is seeking a Front End Associate to deliver fast, friendly service, greet customers by name when possible, and support cash handling and store operations to meet Front End standards.

You will assist the Customer Service Manager, maintain neat front end area, operate registers, and participate in surge plans when needed, while upholding company guidelines and safety.

Qualifications

• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses his or her name whenever possible
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintain alertness and calls for assistance when needed to service customers per service standards
• Wear the Food Lion uniform, complete with name badge, when on duty
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Successfully complete computer based training (CBT) and training aid courses
• Perform all other duties as assigned

Skills

Communication

Customer service

Multi-tasking

Cash handling

Attention to detail

Reading/comprehension

Education

High school diploma or equivalent

Job description

Food Lion in Concord, NC is seeking a Front End Associate to deliver fast, friendly service, greet customers by name when possible, and support cash handling and store operations to meet Front End standards.

You will assist the Customer Service Manager, maintain neat front end area, operate registers, and participate in surge plans when needed, while upholding company guidelines and safety.