Front-End Customer Service Leader

Food Lion; Sanford (NC); On-site; USD 24,000 - 29,000; Full time

Job summary

Food Lion in Sanford, NC is seeking a front-end associate to provide fast, friendly service, greet customers by name, and support the Customer Service Manager in maintaining service standards.

You will handle cash register tasks, deposits, and front-end operations, keep the area neat, and assist with surge plans. The role emphasizes excellent communication, reliability, and safety in a fast-paced retail environment.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses his or her name whenever possible.
• Avoid personal conversations with other associates when customers are present.
• Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager.
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar.
• Ensure work station and front end area of the store has a neat and clean presentation.
• Maintains proper knowledge of all sales associate register functions and Front End accounting services.
• Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner.

Skills

Customer service

Communication skills

Multitask learning

Cashier operations

Physical stamina

Education

High school graduate or equivalent

Job description

Food Lion in Sanford, NC is seeking a front-end associate to provide fast, friendly service, greet customers by name, and support the Customer Service Manager in maintaining service standards.

You will handle cash register tasks, deposits, and front-end operations, keep the area neat, and assist with surge plans. The role emphasizes excellent communication, reliability, and safety in a fast-paced retail environment.