Front End Customer Service Lead

Food Lion; Smithfield (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Food Lion is seeking a Front End Associate to provide fast, friendly, and accurate service at the Smithfield, NC location. You will greet customers, process transactions, and uphold front-end standards while supporting overall store operations.

Responsibilities include assisting the Customer Service team, maintaining a neat checkout area, and ensuring continuous service excellence for customers in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• Strong customer service and communication skills.
• Ability to learn multiple tasks and cashier/service center operations.
• Must meet minimum age requirements to perform specific job functions.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
• Maintain alertness and calls for assistance when needed to service customers per service standards

Skills

Customer service

Cash handling

Effective communication

Multi-tasking

Attention to detail

Education

High school diploma or equivalent

Tools

Cash register

POS system

Job description

Food Lion is seeking a Front End Associate to provide fast, friendly, and accurate service at the Smithfield, NC location. You will greet customers, process transactions, and uphold front-end standards while supporting overall store operations.

Responsibilities include assisting the Customer Service team, maintaining a neat checkout area, and ensuring continuous service excellence for customers in a fast-paced environment.