Front End Customer Service Lead

Food Lion; Gastonia (NC); On-site; USD 26,000 - 38,000; Full time

Job summary

Food Lion in Gastonia, NC, is seeking a Front End associate to deliver fast, friendly service and maintain checkout standards. You will greet customers, assist with bagging, and handle transactions with accuracy and courtesy.

Responsibilities include scanning orders, processing payments, and following store procedures to ensure safety and efficiency on the front end. The role supports managers and requires reliability, teamwork, and a neat appearance.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service centers.
• Must meet minimum age requirements to perform specific job functions.
• Must meet the physical requirements of the position.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses his or her name whenever possible.
• Unload customers' groceries from cart to belt and group items for efficient bagging.
• Follow correct bagging procedures and handle cash, checks, coupons, gift cards and WIC vouchers.
• Perform cash register transactions, refunds and overrides as standard practice.
• Maintain accurate cash control and assist with front-end duties as scheduled.

Skills

Customer service

Communication

Cashier operations

Willingness to learn

Education

High school diploma or equivalent

Job description

Food Lion in Gastonia, NC, is seeking a Front End associate to deliver fast, friendly service and maintain checkout standards. You will greet customers, assist with bagging, and handle transactions with accuracy and courtesy.

Responsibilities include scanning orders, processing payments, and following store procedures to ensure safety and efficiency on the front end. The role supports managers and requires reliability, teamwork, and a neat appearance.