Front-End Customer Service Lead

Food Lion; Fayetteville (NC); On-site; USD 15,000 - 21,000; Full time

Job summary

Food Lion in Fayetteville, NC is seeking a front-end associate to deliver fast, friendly service at the checkout and service desk. You will greet customers, assist with bagging, and help process payments according to standard procedures.

The role emphasizes accuracy, courtesy, and teamwork, with responsibilities spanning greeting customers, handling cash, monitoring checkout efficiency, and participating in store front-end tasks to support a positive shopping experience.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center functions.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and uses his or her name whenever possible.
• Scan customers' order and handles the payment transaction, per standard practice.
• Follow procedures for refunds and error correction.
• Report any register malfunction to the Customer Service Manager or MOD.
• Maintain neat and clean front end area and work station.

Skills

Effective communication

Customer service

Multitasking

Cash handling

Age requirement

Physical stamina

Education

High school diploma or equivalent

Job description

Food Lion in Fayetteville, NC is seeking a front-end associate to deliver fast, friendly service at the checkout and service desk. You will greet customers, assist with bagging, and help process payments according to standard procedures.

The role emphasizes accuracy, courtesy, and teamwork, with responsibilities spanning greeting customers, handling cash, monitoring checkout efficiency, and participating in store front-end tasks to support a positive shopping experience.