Front-End Customer Service Lead

Food Lion; New Castle (DE); On-site; USD 1,653,000 - 2,204,000; Full time

Job summary

Food Lion, a regional retailer, seeks a Front End Associate to deliver fast, friendly service at the checkout and help maintain a clean, efficient front end. You will greet customers, handle transactions and assist with bagging while upholding company standards and safety guidelines.

The role emphasizes teamwork, accuracy, and a positive shopping experience for every guest at the New Castle store location.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job functions.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers.
• Greet each customer and use their name whenever possible.
• Scan customers' order and handle the payment transaction per standard practice.
• Follow procedures for refunds and error correction and maintain cash control.
• Identify customers needing assistance and offer to take their order to their car when applicable.

Skills

Effective communication

Customer service

Multitasking

Cashier duties

Age requirement

Education

High school diploma or equivalent

Tools

Cash register

Scanner

Job description

Food Lion, a regional retailer, seeks a Front End Associate to deliver fast, friendly service at the checkout and help maintain a clean, efficient front end. You will greet customers, handle transactions and assist with bagging while upholding company standards and safety guidelines.

The role emphasizes teamwork, accuracy, and a positive shopping experience for every guest at the New Castle store location.