Front End Customer Service Lead

Plum Market Corporation; Ann Arbor (MI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with company match

Team Member discounts

Flexible scheduling

Job summary

Plum Market is seeking a Customer Service Assistant Manager in Ann Arbor, MI. The role centers on driving front-end service excellence at the Customer Relations Desk and cashier pods, reporting to the Customer Service Manager, and supporting Team Leaders to meet service standards and resolve guest issues promptly.

You will train, supervise, and manage Front End Team Members to ensure policy compliance and a positive guest experience, with opportunities for career growth in a growing grocery

Qualifications

• Minimum of 1 year in a leadership capacity or equivalent.
• Proficient in Microsoft Excel, Word and PowerPoint.

Responsibilities

• Oversee and train all cash handling, check processing and POS policies and system procedures.
• Train, mentor and coach Team Members to succeed.
• Track, coach and provide discipline for cash discrepancies, and attendance issues.
• Prepare and administer discussion notes and written notices of discipline.
• Communicate effectively with Customers, Team Members and Store Leadership.
• Effectively resolve Customer issues and concerns in a timely manner.
• Ensure execution of Front End sanitation and cleaning procedures, course correcting as necessary.
• Ensure Team Member compliance of all relevant Plum Market policies and standard operating procedures.

Skills

Customer service

Leadership

MS Excel

MS Word

PowerPoint

Tools

Microsoft Excel

Word

PowerPoint

Job description

Plum Market is seeking a Customer Service Assistant Manager in Ann Arbor, MI. The role centers on driving front-end service excellence at the Customer Relations Desk and cashier pods, reporting to the Customer Service Manager, and supporting Team Leaders to meet service standards and resolve guest issues promptly.

You will train, supervise, and manage Front End Team Members to ensure policy compliance and a positive guest experience, with opportunities for career growth in a growing grocery