Front-End Customer Experience Specialist

Belfast Co-op; Maine; On-site; USD 22,000 - 31,000; Full time

Job summary

The Belfast Community Co-op is seeking a Customer Service Specialist to ensure a positive customer experience across in-store, phone, and curbside channels. The role includes supervising front-end staff, training, troubleshooting technology, and opening/closing duties as scheduled, with a starting wage of $19.25/hour.

This full-time position (30+ hours weekly) requires weekend/evening availability and advanced cross-department training to support a retail-ready environment and informed

Qualifications

• Minimum: Managerial experience in a retail setting
• Minimum: Experience handling cash
• Minimum: Experience using a Point of Sale (POS) system
• Demonstrated ability to perform customer service in person and over the phone

Responsibilities

• Provide in-the-moment supervision and support to cashiers and assist with customer service and process adherence
• Troubleshoot technology and pricing issues per SOPs and escalate as needed
• Resolve customer questions and complaints in line with Co-op standards
• Facilitate cash movement and bank-related tasks
• Train others in department functions as directed by Front End Manager
• Identify process improvements from on-shift experience
• Participate in creating and updating SOPs and training materials
• Communicate information via Beekeeper to audiences
• Perform cashier tasks and model leadership on assigned duties
• Contribute as a proactive team member and address issues promptly
• Model safety awareness in all tasks
• Maintain front end department function and follow store-wide documentation and coaching standards

Skills

Customer service

Supervision

Problem solving

Communication

Training

Teamwork

Cash handling

SOP adherence

Technology troubleshooting

Tools

POS system

Beekeeper

SOPs

Job description

The Belfast Community Co-op is seeking a Customer Service Specialist to ensure a positive customer experience across in-store, phone, and curbside channels. The role includes supervising front-end staff, training, troubleshooting technology, and opening/closing duties as scheduled, with a starting wage of $19.25/hour.

This full-time position (30+ hours weekly) requires weekend/evening availability and advanced cross-department training to support a retail-ready environment and informed