Front-End Customer Service Lead — Retail Co-op

New Pioneer Food Co-op; Cedar Rapids (IA); In loco; USD 52.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision

Paid time off

Staff discounts

Retirement plan options

Descrizione del lavoro

New Pioneer Food Co-op in Cedar Rapids, IA is hiring a Customer Service Team Leader. You will oversee front-end operations, ensure exceptional service from entry to checkout, and support store presentation across café spaces, grab-and-go areas, aisles, and entrances.

Join a community-owned cooperative that values staff development, teamwork, and a welcoming customer experience. Reports to Store Team Leadership; full-time exempt role with competitive pay starting at $58,000 annually.

Competenze

• Experience in retail, customer service, or team leadership.
• Strong customer service mindset and ability to lead by example.
• Ability to lead a team, set expectations, and follow through on performance.
• Comfort working in a fast-paced environment with shifting priorities.

Mansioni

• Lead day-to-day front end operations, ensuring smooth transaction flow, strong service, and accurate cash handling
• Support and develop team members through clear expectations, coaching, and feedback
• Maintain cleanliness and organization across customer facing areas including front end, café spaces, grab and go areas, aisles, and floors
• Monitor staffing and customer flow to ensure an efficient and positive experience
• Resolve customer concerns with a solutions-focused and service-driven approach
• Partner with department leaders across the store to support overall execution and consistency
• Reinforce store standards that contribute to a positive experience from parking lot to checkout

Conoscenze

Retail experience

Customer service

Team leadership

Communication

Descrizione del lavoro

New Pioneer Food Co-op in Cedar Rapids, IA is hiring a Customer Service Team Leader. You will oversee front-end operations, ensure exceptional service from entry to checkout, and support store presentation across café spaces, grab-and-go areas, aisles, and entrances.

Join a community-owned cooperative that values staff development, teamwork, and a welcoming customer experience. Reports to Store Team Leadership; full-time exempt role with competitive pay starting at $58,000 annually.