Front-End Customer Experience Leader

Socket.dev; Wisconsin; On-site; USD 42,000 - 56,000; Full time

Job summary

Piggly Wiggly Midwest LLC in Menasha, WI is seeking a Customer Service Assistant Manager to elevate the front-end experience. You will support the Customer Service Manager, supervise cashiers, and ensure friendly, efficient service across all hours.

Responsibilities include coaching staff, managing schedules, enforcing store procedures, merchandising, safety, and preparing audit-ready reports. A High School diploma and 1–2 years of retail front-end experience are preferred.

Qualifications

• High School Diploma required.
• 1–2 years of retail front-end experience preferred.
• Strong customer service, leadership, and communication skills.

Responsibilities

• Provide outstanding customer service and manage front-end operations.
• Train and coach associates to ensure quality service.
• Address customer concerns quickly following SOPs.
• Enforce store procedures and shrink control.
• Manage schedules for front-end staff weekly.
• Oversee merchandising and promotions.
• Maintain a clean, safe environment for staff and customers.
• Prepare reports for audits and inspections.
• Maintain front-end supplies and inventory items.
• Complete store-level tasks as assigned.

Skills

Leadership

Customer service

Communication

Decision making

Multi-tasking

Education

High School Diploma

Tools

POS system

LMS

Pallet jack certification

Job description

Piggly Wiggly Midwest LLC in Menasha, WI is seeking a Customer Service Assistant Manager to elevate the front-end experience. You will support the Customer Service Manager, supervise cashiers, and ensure friendly, efficient service across all hours.

Responsibilities include coaching staff, managing schedules, enforcing store procedures, merchandising, safety, and preparing audit-ready reports. A High School diploma and 1–2 years of retail front-end experience are preferred.