Front-End Leader: Customer Service Assistant Manager

C&S Wholesale Grocers, LLC

Milwaukee (WI)

On-site

USD 42,000 - 52,000

Full time

7 days ago

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Job summary

PW Retail Foods LLC in Milwaukee is seeking a Customer Service Assistant Manager for Piggly Wiggly. The role supports the Customer Service Manager, acts as a goodwill ambassador, and requires accuracy, honesty, patience, and stamina to deliver an outstanding front-end experience.

You will train and coach associates, handle scheduling, monitor store procedures, and ensure promotions are communicated. The position emphasizes front-end leadership, customer relations, and maintaining safety,

Qualifications

High School Diploma required.
1–2 years of retail front-end experience preferred.
Strong leadership and customer service skills.
Ability to train and coach associates.

Responsibilities

Provide outstanding customer service at the front-end and maintain professional appearance.
Train and coach associates to ensure quality service during all hours.
React to customer concerns quickly while following SOPs.
Follow and enforce all RCS procedures.
Perform customer intercepts to verify satisfaction.
Manage scheduling for front-end associates.
Complete merchandising and communicate promotions to staff.
Maintain a clean, safe environment and proper store policies.