Front End Customer Experience Lead

Kroger Family of Companies; Cañon City (CO); On-site; USD 36,000 - 50,000; Full time

Job summary

Kroger Family of Companies in Colorado is seeking a Front End Supervisor to deliver exceptional customer service and manage front-end operations. You will support checkout, stocking, and customer needs while coaching associates to uphold company policies and safety standards.

The role emphasizes teamwork, accuracy in transactions, and adherence to labor and shrink goals, with a focus on maintaining a friendly and efficient customer experience in a fast-paced store environment.

Qualifications

• High School Diploma or GED required.
• 6 months related experience or training or equivalent.
• Effective interpersonal and customer service skills.
• Good math skills (ability to add, subtract, multiply and divide).
• Sound judgement/decision making skills.
• Friendly, approachable/outgoing demeanor and team player.
• Ability to work in a fast paced environment.
• Good oral and written communication skills.
• Familiar with Microsoft Word and Excel (desirable).

Responsibilities

• Deliver high level of service and resolve customer concerns.
• Provide friendly and efficient customer service and thank customers.
• Greet customers and assist them by escorting to products and loading items.
• Anticipate customer needs and respond to questions to strengthen loyalty.
• Oversee front end operations to meet sales, profit and labor goals.
• Maintain front end cleanliness, maintenance and safety compliance.
• Prioritize tasks to maintain front end readiness.
• Ensure prompt checkout and adherence to policies.
• Coach associates on policies, pricing and coupon handling.
• Communicate discrepancies in pricing/signage to pricing coordinator.
• Provide back-up coverage for service operations manager.
• Know checkout policies, transactions, and till audits per standards.

Skills

Interpersonal skills

Customer service

Math skills

Decision making

Team player

Fast-paced environment

Communication skills

Education

High School Diploma or GED

6 months related experience or training

Tools

Microsoft Word

Microsoft Excel

Job description

Kroger Family of Companies in Colorado is seeking a Front End Supervisor to deliver exceptional customer service and manage front-end operations. You will support checkout, stocking, and customer needs while coaching associates to uphold company policies and safety standards.

The role emphasizes teamwork, accuracy in transactions, and adherence to labor and shrink goals, with a focus on maintaining a friendly and efficient customer experience in a fast-paced store environment.