Front End & Customer Experience Associate

Kroger Family of Companies; Michigan; On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies is seeking a front-end associate to create outstanding customer experiences by delivering friendly, efficient service in a safe, clean environment.

You will answer questions, help customers find products, and uphold safety, cleanliness and store policies while collaborating with teammates. The role emphasizes reliability and a positive attitude as part of our Customer 1st strategy across departments and store operations.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products
• Clean up spills as needed, collect and pick up trash inside store and parking lot
• Maintain cleanliness of department and other areas assigned
• Display a positive attitude
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud
• Collaborate with team members to encourage teamwork
• Adhere to all local, state and federal laws, and company guidelines
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Skills

Stress management

Effective communication

Job description

Kroger Family of Companies is seeking a front-end associate to create outstanding customer experiences by delivering friendly, efficient service in a safe, clean environment.

You will answer questions, help customers find products, and uphold safety, cleanliness and store policies while collaborating with teammates. The role emphasizes reliability and a positive attitude as part of our Customer 1st strategy across departments and store operations.