Front-End Customer Care Leader (Bilingual)

El Rancho Supermercado; Arlington (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

El Rancho Supermercado is actively seeking a Customer Service Supervisor to support the Administration Department and Front End Manager. You will ensure high standards of customer satisfaction and lead front-end staff to deliver excellent service.

This role involves supervising cashiers, handling refunds, and maintaining smooth customer flow while upholding company values. Bilingual Spanish-English is preferred for daily operations.

Qualifications

• High School Diploma or GED required.
• 1+ year customer service/retail experience preferred.
• Spanish-English bilingual preferred.

Responsibilities

• Customer Satisfaction
• Process Refunds and Voids.
• Pick-up Process.
• Answer Incoming Calls.
• Run and Distribute Daily Reports.
• Process Rain Checks.
• Adhere to Item Refund Policy.
• Maintain and Managing Customer Flow.
• Available to Support Cashiers.
• Understand and enforce all Procedures.
• Responsible for Front End Opening, Crunch, Closing Efficiencies.
• Handling Coupons.
• Understand and use proper LP Dept Codes and Policies.
• All other duties as assigned.

Skills

Customer service

Retail experience

Bilingual Spanish

Education

High School Diploma or GED

Job description

El Rancho Supermercado is actively seeking a Customer Service Supervisor to support the Administration Department and Front End Manager. You will ensure high standards of customer satisfaction and lead front-end staff to deliver excellent service.

This role involves supervising cashiers, handling refunds, and maintaining smooth customer flow while upholding company values. Bilingual Spanish-English is preferred for daily operations.